Delivery & Returns

We offer free named day delivery that can be scheduled on a day that suits you

The Sleepbear mattress will arrive compressed and boxed, so no more struggling up the stairs with a full size mattress.  

Delivery options

Order by 11am weekdays to receive your order in 48hrs. 

  • FREE delivery (8am-6pm, weekdays) choose your delivery date during checkout*.
  • Saturday delivery + £20 (8am-6pm) for orders placed by 11am Thursday.
  • Non Mainland UK + £50 (3-5 business days) Scottish Isles, IOW, N. Ireland & ROI, Channel Islands.

*Delivery to Republic of Ireland, Channel Islands and outlying areas of Scotland, will take an additonal 3-5 business days.

Sleepbear is gently compressed and rolled but not folded, which is healthier for the longevity of the mattress and means it recovers quicker so you can start enjoying your Sleepbear sooner, within minutes of opening. See our FAQs for more.

Delivery of Goods

All orders are sent to you via a secure designated carrier such as XDP, and will require a signature on delivery.

Delivery takes place to the main door of the property only and Goods are only delivered to the inside of your doorstep. If you request that Goods are taken anywhere else then we or any third party contractor shall not be liable for any damage to fixtures, fittings or the structure of your accommodation (e.g. plasterwork, brickwork) that may occur. Such an action is undertaken at your own risk.

Payment for all Goods by credit or debit card, or by PayPal will be charged at the time the order is made.

Mattress Returns

If you don’t fall in love with your Sleepbear mattress within the 100 night sleep trial, we’ll collect it for free.

You are eligible for a full refund if you inform us within 100 days of receiving your mattress. Within Mainland UK, we arrange free collection and return.

Saturday delivery is non-refundable. Collection costs will be incurred for overseas returns, and refunds for overseas orders will be less the original cost of delivery. 

Pillow Returns

You can return your pillow within 30 days of receiving it, as long as the sealed packaging has not been opened and the goods are in resalable condition. For hygiene reasons, we cannot accept return of opened pillows.