Free 2-man white glove delivery

Your Sleepbear mattress will be carefully delivered by our trusted and premium delivery partner, Keen & Able. They are a white glove 2-man delivery company, who are the only couriers to specialise in delivering mattresses and beds exclusively.

As soon as Keen & Able receive your made to order Sleepbear mattress and accessories, one of their friendly customer service representatives will contact you via phone or email to arrange a delivery date that’s convenient for you.

Keen & Able will deliver to your room of choice, open your new Sleepbear mattress and take away all of the packaging to be 100% recycled.

2-man Delivery

Keen & Able deliver directly to your room of choice, between 7 AM and 9 PM.

They will get in touch with you directly to book in a date suitable for you, the delivery will not take place, unless you confirm a date with the couriers.

  • You will receive a 4 hour- time slot the evening before delivery via text or email.
  • On the morning of delivery, this slot will be narrowed down to a 2-hour time slot.
  • 30 minutes before delivery, you will receive a call from the couriers to say they are on their way.

You will need to advise the delivery team which room they should deliver your mattress to, otherwise they will leave it in the hallway. If required, the delivery team will carefully open and install your new mattress for you and remove all packaging for recycling.

Saturday Delivery £30

For the majority of areas, we offer a Saturday delivery service which can be selected at checkout for a fee of £30.

Orders need to be placed by 11AM Thursday for delivery on Saturday. If your order is placed after that time, your order will be processed for delivery on the following Saturday.

When you pick Saturday delivery service, we will automatically assume that you’re looking for delivery on the nearest Saturday. If you’d like to arrange delivery for a Saturday in advance, simply contact one of our team members via the online chat or email and we will pre-set it for you.

Keen & Able deliver 7 days a week, however it is not possible to pre-book deliveries on Sundays or Bank Holidays.

 

1-man Delivery

For Offshore deliveries excluding Ireland, we have to use our alternative courier. This will be a standard 1-man courier and therefore they only deliver to your doorstep.
This courier will deliver between 9 AM and 5 PM on weekdays, and no time slots will be given.

 

Delivery Zones:

Sleepbear mattress and pillow delivery areas

England & Lower Scotland FREE
2-man delivery within 7 days.

Upper Scotland £20
2-man delivery within 10 days.

AB, PA, PH, FK, KA, IV.

Isle of Wight, Isle of Man, The Orkney Islands, Isle of Lewis & Harris, Shetland, The Channel Islands £50
1-man delivery within 10 days.

PO, IM, KW, HS, ZE, GY.

Northern Ireland & Republic of Ireland £50
2-man delivery within 14 days.

 

Old Mattress Removal & Recycle £40

We offer a mattress recycling service through Keen & Able, who will collect your old mattress at the point of delivering you new Sleepbear. They will take your old mattress away, to be ethically recycled though one of their specialist mattress recycling facilities. You can select this optional service at checkout, which is available on 2-man deliveries to most regions, except for Northern Ireland, Republic of Ireland, Isle of Wight, Isle of Man, The Orkney Islands, Isle of Lewis & Harris, Shetland and The Channel Islands.

 

Returns

Mattresses

You are eligible for a refund if you inform us, within the 40-day trial period of receiving your mattress, that the mattress does not suit you.

Within Mainland UK, we arrange free collection and return.

If you would like to return your Sleepbear mattress within the trial period, please proceed through the online returns process here within 40 days of receiving your mattress.

Pillows and Mattress Defenders

You can return your Pillow or Mattress Defender at your own cost within 30 days of receiving it, as long as the sealed packaging has not been opened and the goods are in resalable condition.

For health and hygiene reasons, we cannot accept returns of used pillows or mattress defenders.

If you have not opened the packaging, then you can proceed through our returns process below.

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