Frequently asked questions

WHAT’S THE 100 NIGHT HASSLE-FREE RETURNS POLICY?

It’s simple: try the mattress in the comfort of your home for up to 100 nights. If you’re unhappy with it for any reason, get in touch by email or phone and we’ll arrange for a collection and refund the full amount.

(And don’t worry – you don’t need to get the mattress back into the box to return it!)

Click here for more information, or contact us instead.

WHAT HAPPENS TO ANY RETURNED MATTRESSES?

We've teamed up with the British Heart Foundation, who collect any mattresses returned under our 100 Night Trial.

On the odd occasion this isn't possible due to location, returned mattresses are collected by a specialist mattress recycler.

WHAT MAKES NATURAL LATEX THE BEST SLEEP SURFACE?

We use natural latex in the Sleepbear mattress, the real deal. Be wary of other brands using synthetic alternatives, but claiming the same benefits.

Latex is a premium product and it doesn't come cheap, but we settled for nothing less than the best when designing the Sleepbear mattress and pillow. 

Temperature control: It does not retain heat, like a traditional memory foam mattress or pillow does. It's cool to the touch and is even perforated for additional airflow. You'll stay cool in the summer and warm in the winter.

Bounce: It has a very high natural elasticity which gives a unique feel like no other foam. It gives the mattress it's springy feel and special bounce. It responds fast which means that moving during the night is effortless.

Comfort: It works in a special way that offers unrivalled weight distribution. The more pressure you apply, the more it pushes back - it's basically like sleeping on a cloud, 

Breathable: It has an open cell structure that's full of millions of tiny air bubbles, for the ultimate in breathabilty and moisture control.

Durable: It's an incredibly resilient material that lasts up to 3x longer than a conventional mattress. We've tested our mattress by simulating 10 years of use, and it only dipped by 1.5mm (the thickness of a penny).

Healthy: It's hypoallergenic as it naturally makes for a hostile environment for dust mites to exist, it's also resistant to mould.

WHAT MAKES SLEEPBEAR BETTER THAN OTHER MATTRESSES?

Simple answer, the Sleepbear mattress & pillow contain natural latex.

Latex is a premium product that costs more than synthetic alternatives or 'new generation' foams that other brands use instead. We think our unique combination of latex and memory foam makes the best mattress you'll ever buy.

Why does latex cost more? It's main component is the natural sap of the rubber tree, which is sustainably harvested before it begins the long process to become the latex used in our mattress. The result, what we and many others believe is the best sleep surface around, it's natural qualities are unrivalled by any other alternatives. 

In addition to that, our fabrics are heavier than those used by other brands, and they also contain LYCRA®. This gives Sleepbear its premium finishing touch.

That's not all, here at Sleepbear we want to give something back. Each year, a percentage of the proceeds from our Sleepbear mattress sales will go directly to Polar Bears International to help them support the conservation of polar bears. Click here to read more.

DO YOU USE DUNLOP OR TALALAY LATEX?

We use Dunlop latex in our Sleepbear mattress and pillows.

This is because Dunlop latex is denser than Talalay, which makes it a bit firmer, heavier and more durable.

The manufacturing process of Dunlop latex, which has been used since 1929:

  1. The rubber sap is sustainably harvested from the Havea tree.
  2. Thick rubber sap is whipped into a froth in a centrifuge.
  3. The sap is poured into a mould, the mould is covered and steam baked.
  4. Natural sediments in the mixture settle to the bottom of the mould making Dunlop layers slightly firmer on the bottom side.

WHAT LAYERS MAKE UP THE SLEEPBEAR MATTRESS?

The Sleepbear mattress is made up of five layers:

The cover: lovingly made in Britain using premium fabrics sourced from Belgium: the perfect way to finish the Sleepbear mattress.

Top layer of natural latex (4cm deep): the real deal. This gives bounce, so you don’t get that 'stuck in a rut' feeling associated with traditional memory foam mattresses . The latex is also perforated, which along with it's natural cooling properties, ensures you don’t over-heat as you sleep.

Mid layer of contouring and responsive memory foam (6cm): engineered to give total body support no matter your sleeping position.

Base layer of high density foam (15cm): this is what gives your mattress support and durability - the foundation to the Sleepbear mattress.

GripFlex® base fabrica premium stretchy fabric that grips and stretches, allowing your mattress to give freely.

CAN THE SLEEPBEAR MATTRESS HELP WITH BACK PAIN?

We haven’t conducted our own medical tests to establish this, but we do know the Sleepbear mattress supports sleepers very effectively for a healthy nights sleep. You can read our customer reviews here.

HOW QUICKLY CAN I SLEEP ON MY SLEEPBEAR AFTER OPENING, HOW IS IT PACKAGED?

Once opened, your Sleepbear will recover fast - within minutes. We do recommend leaving your new mattress to air for several hours after opening though, to allow any 'new' smell to dissipate.

Sleepbear is gently compressed and then rolled, packed into a portable box which is the full width of the mattress you've ordered. 

And we're going to let you into a secret… we don’t fold the Sleepbear before it’s rolled like others do. Folding and then rolling the mattress like most of the other brands do, is like folding your favourite wall poster before you roll it - it's never going to recover 100% afterwards. 

Box dimensions:

Single: 40 x 40 x 100cm

Double, EU Double, King: 40 x 40 x 160cm

EU King, Super King: 40 x 40 x 190cm

The Sleepbear mattress weighs from 21kg's for a Single, up to 42kg's for a Super King.

WILL SLEEPBEAR FIT STANDARD SHEETS?

The Sleepbear will fit most standard UK sheet sizes, but if you're unsure - get the deep fitted variety.

The Sleepbear mattress is 25cm (or 10 inches) deep - made up of 4cm Latex, 6cm memory foam, 15cm support foam.

Why? we beleive this is the perfect depth.

WHAT IS THE MAXIMUM WEIGHT SLEEPBEAR CAN TAKE?

Sleepbear has been dynamic fatigue tested to simulate 10 years of use, and is suitable for sleepers up to 18 stone (114kg) per person.

WHERE IS THE SLEEPBEAR MATTRESS MADE?

The Sleepbear mattress and pillows are proudly made in Britain.

WHAT IS THE 10-YEAR GUARANTEE?

We are proud to offer a 10 Year guarantee on our mattress as it meets the highest standards for domestic use. You can read our full guarantee here

WHAT BED BASE CAN I USE WITH SLEEPBEAR?

The Sleepbear mattress works perfectly with all bed bases: divan, rigid slats, sprung slats and electic adjustable beds*.

To get the intended feel from your Sleepbear mattress, we tend to recommend a rigid bed base over the sprung variety. This is simply because a sprung base will naturally make the mattress feel softer, however this is down to personal preference of course!

*on adjustable beds we recommend leaving your Sleepbear flat when not in use.

HOW MUCH IS DELIVERY AND HOW LONG DOES IT TAKE?

Our named day delivery service for Mainland UK is FREE. You can select this service at checkout, and receive your new mattress as soon as 48 hours of ordering, for orders placed by 11am Mon-Fri.

Delivery to outlying regions of Mainland UK may take longer.

You can choose from a number of options at checkout:

  • FREE named day delivery to Mainland UK within 2 business days for orders placed by 11am, Mon-Fri (all day slot 8am-6pm, weekdays).
  • Saturday delivery £20 for orders placed by 11am Thursday (all day slot 8am-6pm).
  • Ireland & Channel Islands £50 (Channel Islands takes 3-5 business days, contact us regarding VAT).
DO I NEED TO BE HOME FOR DELIVERY?

Our couriers require a signature when they deliver, so someone will need to be at home to welcome your Sleepbear. If you’re not home on delivery day our courier will retry on the next business day..

HOW CAN I CLEAN MY SLEEPBEAR?
Spot cleaning the Sleepbear cover is fine, but the cover shouldn’t be removed for washing as it hasn’t been designed for this.
DO YOU HAVE A SHOWROOM?

Sleepbear is online only. Showrooms cost money which we would have to pass on to the customer in the price of our mattress. So we sell direct to you and encourage you to try Sleepbear in the comfort of your own home with the reassurance of our 100-night sleep trial.

IS SLEEPBEAR ANTI-DUST MITE?

While we haven’t conducted our own scientific tests on this, we do know that dust mites need a habitat and a food source and our foams and cover don’t provide that.

DO I NEED TO TURN MY SLEEPBEAR?

The Sleepbear mattress in non-turn, so you won't have to worry about this. We do suggest however, that you rotate your Sleepbear length-ways every 3 months, to extend its lifetime.