Independant user feedback

Customer Reviews

Find out what genuine customers have said about Sleepbear.

Real reviews from real people.

Customer: Graham Dixon in London

02/08/2017

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'Very pleased with it'

The service was excellent delivered on time no longer wake up with my back aching very pleased with it...

Service: The service was excellent delivered on time no longer wake up with my back aching very pleased with it.

Product: I get up without my back aching.

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Sleepbear Team

We strive to give our customers the best service possible Graham, so thanks for the compliment. We're even happier to read that your Sleepbear is doing its job by supporting you in all the right places, so you're no longer waking with the dreaded back ache and can get on with your day, pain free!

Customer: Sheila in Worcester

26/07/2017

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'Glad I tried this one'

As far as feel is concerned - it's very subjective with mattresses. What I call firm is somebody else's idea of soft...

Service: From first contacting James via the chat window on the website, I was impressed with the standard of care with which Sleepbear approaches their customers. I had several conversations with James by chat and by email and he was always willing and able to allay any concerns I might have. The mattress arrived on the appointed day without problem. It IS very heavy and is only delivered to your hallway (though I believe they will arrange a two man delivery to the appointed room for a further fee) so make sure you have help available.

Product: There is a "new mattress" smell (of course there is - it's a new mattress!!) - I'd have been a bit worried if there hadn't been! - but that disappears in a couple of weeks.

As far as feel is concerned - it's very subjective with mattresses. What I call firm is somebody else's idea of soft. I would say it feels squidgy as you get in or sit on the side, but once you are lying down it is fully supportive and comfortable. I have twice slipped a disc so I am picky! I have slept really well since its arrival and won't be sending it back within the 100 day allowance, which I did with the previous one I tried two months ago. My partner could sleep on any surface so he's happy too.

I can't say I find it as cool as I was hoping from the description of the top layer, which was one of the reasons for trying Sleepbear. But it is July...

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Sleepbear Team

It’s always really helpful to receive such a constructive and balanced review Sheila, covering most aspects of your experience of purchasing a Sleepbear mattress. The team are really chuffed that you are enjoying plenty of sleep comfort on the mattress and that the support and comfort aspects are helping to enhance your quality of life following your back problems.

Customer: Glenn Williams in Cannock

26/07/2017

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'The product is first class'

Good service and delivery on time...

Service: Good service and delivery on time.

Product: Comfortable and the bug resister puts your mind at rest.

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Sleepbear Team

We strive to deliver on what we promise Glenn, so that’s great to hear we got it right for you! There’s nothing better than climbing into a comfortable bed after a long day, so enjoy the comfort that your Sleepbear brings. Yes, latex is naturally hypoallergenic thanks to it's proven, effective resistance to dust mites, mould & bacteria, so one less thing to worry about!

Customer: Michelle in Lincoln

14/07/2017

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'Really great customer service!'

Love love love my Sleepbear mattress! It actually manages to be supportive and soft and snuggly at the same time...

Service: Excellent service from beginning to end. From the helpful advice before purchase, right through to the arrival of the mattress and the after care.

Product: Love love love my Sleepbear mattress! It actually manages to be supportive and soft and snuggly at the same time. It feels like a cuddle from underneath! It's the comfiest mattress I've ever slept on, and if I were to have slept on this in a B&B, I would have been ripping back the sheets to see what it was! Yes, being foam, it is slightly warmer than a standard mattress, but nothing like as warm as memory foam. Being a lady of a certain age who gets warm in bed, I actually bought a natural wool topper to pop on during the summer months, which works a treat as I stay cool but still have the benefits of my Sleepbear. Couldn't be happier with it!

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Sleepbear Team

We strive to give first class customer service Michelle, so it's great to hear that the Sleepbear team are getting it right! What more can we say...... Would you like a job at Sleepbear Michelle?! :D

Customer: John in Rochdale

14/07/2017

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'Great service leads to great sleep.'

Excellent product, so comfortable and now sleeping better than ever!...

Service: Excellent service and advice, in support of a great product. Staff gave accurate and concise answers to my questions. My Sleepbear was delivered as arranged.

Product: Excellent product, so comfortable and now sleeping better than ever!

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Sleepbear Team

We're glad we got it right for you John, thanks for the brilliant feedback. It's fantastic to hear you're enjoying your new Sleepbear so much, and experiencing better sleep as a result!

Customer: Larry in Chigwell

13/07/2017

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Very comfortable mattress - so far...

Service: Lack of information with mattress Lack of contact or follow up No details of how to return the mattress at the end of the trial - or before.

Product: Very comfortable mattress - so far

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Sleepbear Team

We're sorry to hear that your information pack was missing from the mattress box. A replacement is on its way! Please be assured that the Sleepbear team are always on hand to answer any questions and deal with any queries, so please don't hesitate to get in touch anytime. It's great to hear you're finding your Sleepbear so comfortable - may you continue to enjoy many years of blissful sleep!

Customer: Neil in Harpenden

02/07/2017

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'Bliss!'

The latex top layer convinced me to opt for Sleepbear and the mattress always seems to give the right level of support and comfort - neither too hard or too soft...

Service: I paid for Saturday delivery and became a little worried when I hadn't received a dispatch notification from Sleepbear by Friday. However, after an email was sent I was reassured the mattress would be delivered OK - although the dispatch notice did not arrive in my email box until 11.42pm on Friday night! The eye mask and Sleepbear nightshirt gifts are a very nice touch and both have been put to good use.

Product: Coming from a mattress that was way past its sell-by date, perhaps any new one would be better. True. However the Sleepbear is way, way better than I ever expected. I did fall for the marketing of the firm and its rivals - these new foam-based mattresses are made to seem so much more exciting than the traditional sprung type. I can't judge its rivals but Sleepbear certainly backs up the hype with an incredible sleeping platform that cossets and supports in all the right places. The latex top layer convinced me to opt for Sleepbear and the mattress always seems to give the right level of support and comfort - neither too hard or too soft. I personally did feel quite hot for the first four or five nights but we bought some cotton sheets as recommended on the website and I now seem acclimatised to it. The Sleepbear was one of the priciest mattresses out there but with a 100-day money back guarantee it was worth trying out - and with our sleep greatly improved I reckon it was the right decision. PS Not sure how easy mattress will be to rotate without any side handles.

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Sleepbear Team

We're sorry that your dispatch note arrived so late Neil.They are produced from an automated system and as this proved, even technology can be slow to react at times! Your Sleepbear was made to order on the Friday and dispatched that evening in time to reach you on Saturday. Please be assured that the Sleepbear team are always on hand to answer any questions or queries and assist in any way we can.

We're really chuffed you opted to invest in a Sleepbear with great results Neil. With the very warm nights we've been experiencing lately, we've all been sleeping warmer than usual but the premium pure latex sleep surface will help to regulate your sleep temperature. Offering our mattress online and selling direct, means we can cut out the middle-man and shop mark-ups, so our customers receive an amazing product for about one third of the price of a similar quality product such as a Tempur. Although Sleepbear may be a little more expensive than the other bed-in-a-box companies out there, we do pride ourselves on making a superior product. As you mentioned, you really have got nothing to lose and everything to gain by giving Sleepbear a chance, with our 100 night risk-free trial. PS Because you only need to rotate Sleepbear and not turn it - it's easily done without handles!

Customer: Mary Head in Basingstoke

22/06/2017

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The mattress arrived the wrong day but I was impressed by the apology we received concerning this....

Service: The mattress arrived the wrong day but I was impressed by the apology we received concerning this. Very welcome

Product: It is comfortable but it will be good when the smell goes

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Sleepbear Team

We're sorry your new Sleepbear was delivered a day early, Mary - hopefully you got to enjoy it sooner than expected! Our mattresses are made to order, so it's normal to experience a slight new smell - which soon dissipates.

Customer: Rose in Radlett

11/06/2017

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'Good customer service'

I sleep well, feel supported and I actually look forward to a good nights sleep. It supports my back and I find it very comfortable...

Service: I was informed the mattress would take two days to deliver instead of the usual ne day. As I had to empty our water bed before setting up the new bed . At least I was informed and did not empty the waterbeds a day earlier and that would have been awful as once the bed was empty I would have not had a bed to sleep on. Thanks.

Product: Sitting on the side of the bed to put shoes on and just to sit and relax is the most unusually sensation. It wakes the body up to a completely different experience. This is ok just takes some getting use to. As far as the mattress is concerned it is great. I sleep well, feel supported and I actually look forward to a good nights sleep. It supports my back and I find it very comfortable.

My worst nightmare was if I had decided to return it ....was how does one get it back into the bag- not going to happen! Just as well as we are keeping the mattress. Thanks. The reviews did help me to make up my mind about this product so many thanks. Has the pillows come into Stock yet?

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Sleepbear Team

We do our utmost to keep customers informed during the delivery journey, so we're glad that paid off for you Rose. After your water bed, we're so pleased to hear that you're feeling the benefits of Sleepbear and wish you many more nights of restful sleep to come. We know you're keeping your Sleepbear, but our returns process is actually very easy. No need to keep the box - our charity partner will collect the mattress as it is. We'll make sure to keep you updated on the arrival of our pillows!

Customer: Paul in Leighton Buzzard

06/06/2017

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'First Class Service & Product'

The support of a memory foam mattress without the heat of a memory foam mattress and less than half the price of a Tempur...

Service: After looking at numerous mattresses I decided to give Sleepbear a call and they were very helpful. They reassured me about the 100 day trial and the fact that if we found the mattress wasn't suitable for us they would collect the mattress and refund all our money.

Delivered on agreed day in perfect condition.

Product: Mattress so far seems perfect for us.

The support of a memory foam mattress without the heat of a memory foam mattress and less than half the price of a Tempur Cloud which was our next choice.

Happy customer :)

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Sleepbear Team

We've worked hard to produce a mattress that offers our customers the best of both worlds; the comfort of a memory foam mattress, with the added benefits of latex along with an affordable price tag! We all love a bit of luxury and we're happy to hear we got it right for you Paul.

Customer: Gillian in Perthshire

06/06/2017

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'Took a while to adapt but now glad I persevered!'

Fast forward to now (approximately 2 months later) and you would have to prise this mattress out of my cold dead hands quite frankly!...

Service: Excellent service! I initially made contact with a couple of queries which were answered very promptly and in a friendly manner.

I then made an error in the online ordering process which left me in a small panic about the delivery address but Sleepbear replied to my slightly frantic emails outwith normal business hours in order to put my mind at rest. This just wouldn't happen with one of the bigger players in this type of market. I like that this is a family firm, I hope they never lose their 'human' touch. :)

I really wanted to like this mattress when it arrived just because I liked the service by the company!

Product: Short Version - Hated it at first but love it to bits now. Just buy one. :)

Long Version - l researched for weeks before opting for the Sleepbear. The Leesa mattress was a close contender but it was the latex layer in the Sleepbear that swung it for me. I loved the appearance of the mattress when it arrived, the cover made it look so cosy and inviting. It unrolled easily and there was no overwhelming smell to speak of. I left it to acclimatise before lying on it, then when I did I was so disappointed! It felt so hard! I thought I'd made a huge mistake! I was amazed at how many other reviews mentioned how soft and comfortable it was. Just goes to show how different we all are.

Bad: I'm largely a side sleeper and for 3 weeks solid the mattress felt hard and I was in pain. Sore hips, shoulders and even ribs. I didn't think I'd make it to the requested 30 day wait before asking for a return/refund. I should point out that my adult children all couldn't understand why I was having issues, they all thought the mattress was great from day one.

Good: No hot or clammy feelings from the foam. The latex layer did seem to be helping 'breathability'. I did also switch to a new lighter weight duvet at the same time and the two worked well together I think.

Fast forward to now (approximately 2 months later) and you would have to prise this mattress out of my cold dead hands quite frankly! I no longer have any kind of pain at night and although I still wake up during the night, I fall asleep again much, much quicker than before. Also, my breathing has improved (I was diagnosed with a dust mite allergy recently which is why I changed from a sprung mattress to a foam one) and I no longer wake myself up from coughing or loud snoring.

For whatever reason, I obviously took longer to adjust than most so I'm very glad Sleepbear offered the 100 day trial. If the trial period was a lot shorter, I would have returned the mattress instead of persevering a bit longer with it.

A welcome side effect of having better sleep is that I am much less tired throughout the day and I have now started a new weight loss and fitness regime. I won't go back to a sprung mattress again now, I'm a Sleepbear convert!

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Sleepbear Team

Wow Gillan, what a fantastically comprehensive review! You have proved so many points. From taking the time to adapt to a new mattress to illustrating the positive effects both mentally and physically after getting the rest you need, with amazing results! We are a family business and strive to give the level of service we expect ourselves, so its great to hear that we achieved just that for you. Thanks Gillian and we wish you every success with your new health and fitness regime.

Customer: James Bevis in London

03/06/2017

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'The Right Choice.'

Due to the cost of this investment (and the number of similar alternatives offered by other online companies) I spent several weeks mulling over my options...

Service: Mattress delivered on-time with the minimum of fuss.

Product: Due to the cost of this investment (and the number of similar alternatives offered by other online companies) I spent several weeks mulling over my options. I chose the Sleepbear primarily because it didn’t have springs (which would no-doubt wear out over time) and due to the latex topper, which purported to offer numerous benefits over traditional memory foam.

Having been sleeping on the Sleepbear for the last two months I can safely say that is was a good choice. I am sleeping much better (not waking up in the night as often) and my back pain has drastically reduced.

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Sleepbear Team

Choosing a mattress really is a considered purchase from both a monetary and comfort point of view. We're really pleased that after mulling over the options, you chose Sleepbear and from your experience so far, it sounds as though you definitely made the right choice. Here's to many more years of great sleep James!

Customer: John Charlton in Cheltenham

01/06/2017

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'Great product and the team are easy to contact, friendly and helpful.'

First the mattress is excellent. It's a lot cooler and more comfortable than my 6 year old Tempur...

Service: First the mattress is excellent. It's a lot cooler and more comfortable than my 6 year old Tempur. My partner loves in this hot weather how cooler it is to sleep on. The team were really helpful and easy to contact. They even got my bed delivered slightly early. Would highly recommend them.

Product: My 6 year old Tempur mattress was uncomfortable and too warm in hot weather. The new sleepbear was so comfy it matches their 'sumptuous' description and it has been a lot cooler at nights to sleep on. They also sent a lovely gift bag with a night shirt for my partner which she loves. Perfect bed, what more can you say!

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Sleepbear Team

We love perfection John! It's great to hear that you're both enjoying the benefits of cool, sumptuous latex, which is proof that it really is a fantastic product to sleep on. Glad the night shirt has come in useful too!

Customer: Vanda in London

21/05/2017

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'Outstanding service from start to finish including the return.'

The mattress was a bit soft for us however I'm sure it is a great mattress for many. It is like lying on a cloud....

Service: Outstanding service from start to finish including the return. Thank you James!

Product: The mattress was a bit soft for us however I'm sure it is a great mattress for many. It is like lying on a cloud.

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Sleepbear Team

We're really sorry that your Sleepbear mattress didnt work for you Vanda. On the other hand, we're always really chuffed to receive great feedback on other elements of the Sleepbear experience, so thanks for taking the time to share.

Customer: John Reeves in Sheffield

20/05/2017

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'A product and service that would be hard to beat'

Totally hassle free experience, from purchase to delivery, and importantly the product was of the quality described, at a reasonable price....

Service: Totally hassle free experience, from purchase to delivery, and importantly the product was of the quality described, at a reasonable price. I would have no hesitation using this company again and recommending them to others.

Product: Obviously it's still early days, but to date the experience has been excellent. The mattress provides great support and has greatly improved my sleep pattern. No longer do I wake with discomfort in my lower back, so obviously this is a great improvement over my previous mattress, from a different supplier.

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Sleepbear Team

Don't we all love hassle free experiences John and that's exactly what we do our utmost to deliver on. Well that and a great mattress! They say the proof of the pudding's in the eating and if you're waking up pain free after a great nights rest, your Sleepbear is most definitely proof that a good mattress is key.

Customer: Gwyneth Vaughan in Redruth

13/05/2017

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'Very pleased'

Very pleased, better than others I tried. Perfect for this little bear!...

Service: Fast and efficient

Product: Very pleased, better than others I tried. Perfect for this little bear!

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Sleepbear Team

We love to hear from happy little bears Gwyneth! We spent months of research and development to ensure that the Sleepbear mattress is the best it can be, so we're very happy to hear that you're appreciating the experience we strive to deliver.

Customer: Mark Ellam in Huddersfield

27/04/2017

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'Top quality mattress helped with back pain great nights sleep'

Great communication answered all queries and delivered super fast!!...

Service: Top class service answered all queries pleasure to do business with.

Product: Great communication answered all queries and delivered super fast!!

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Sleepbear Team

We underestimate the importance of a comfortable, supportive mattress and chronic back pain can be so debilitating. We're so happy to hear that your Sleepbear is helping alleviate your back issue Mark and that you're now experiencing great sleep!

Customer: Mark Ringrose in Colchester

26/04/2017

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'Wish i had bought Sleepbear years ago!'

What is really good is that when one of us gets up in the night there is no motion on the other side of the bed...

Service: Excellent, when I e-mailed to say that the welcome pack had not arrived i was promptly offered 2, and they were sent the next day.

Other information about the bed was accurate and we have not been disappointed!

Product: Initially it takes a few days to get used to a firmer feel, 3 weeks in, and it seems to have slightly more 'give' and feels more comfortable.

What is really good is that when one of us gets up in the night there is no motion on the other side of the bed, (our old mattress moved too much!) Also in a weird way this lack of movement makes the King size bed feel bigger!

Overall I am getting a better nights sleep, and aching backs in the morning are a thing of the past! Need the pillows to be available next please!

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Sleepbear Team

Our primary aim at Sleepbear is to give our customers a great night's sleep and it sounds as though we've nailed it for you Mark! We also pride ourselves in providing the best customer service possible, so it's great to hear we got that right too. Here's to many more nights of restful sleep. P.s We'll keep you posted on the pillow front.

Customer: Julie Gill in Guernsey

02/04/2017

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'100% recommended'

This is the best mattress I have ever purchased. It's support and comfort is incredible...

Service: Your service has been excellent from my first enquiry email through to the delivery. Thank you

Product: This is the best mattress I have ever purchased. It's support and comfort is incredible. Waking up with no aches is priceless. Thank you

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Sleepbear Team

You're very welcome Julie, all part of the Sleepbear service :) Wow that's fantastic! We're elated to hear you're waking pain free and enjoying the incredible support & comfort Sleepbear gives you.

Customer: Ian in Wisbech

25/03/2017

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'Excellent'

My wife suffers from back/hip pain and she has slept far better since we swapped to the Sleepbear....

Service: Excellent, the whole process of ordering was very good (and the product certainly lives up to expectations)

Product: The mattress is really very good, my wife suffers from back/hip pain and she has slept far better since we swapped to the Sleepbear (it's not that the old mattress was a cheap and nasty one - an expensive high-spec mattress). I myslef have never had any problems sleeping in the past but I am definately getting a better night sleep - very comfortable.

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Sleepbear Team

We're glad you found the ordering process straightforward Ian, and that Sleepbear lived up to your expectations! Thank you for the fantastic review - we couldn't be happier to have played a small part in improving your wife's pain and quality of sleep, as well as your own!

Customer: Emily in Bristol

24/03/2017

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'Good mattress nice employees'

My son is definitely sleeping better and there is no roll together if anyone needs to share the king size bed....

Service: Like the mattress but even better was the quick response via email to any queries I had. My son is definitely sleeping better and there is no roll together if anyone needs to share the king size bed. V friendly team

Product: Like the mattress, comfortable and firm - very easy to set up

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Sleepbear Team

Thanks for your lovely feedback Emily! We're so glad your son is sleeping better on his new Sleepbear mattress :)

Customer: Dawn in Gosport

18/03/2017

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'Excellent purchase giving wonderful sleep'

So very comfortable and I have slept wonderfully well on this mattress....

Service: Prompt, efficient service

Product: So very comfortable and I have slept wonderfully well on this mattress.

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Sleepbear Team

We couldn't wish for better feedback - we're really pleased you find your Sleepbear mattress so comfortable :)

Customer: Rafe in Staines

16/03/2017

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'Very happy with our Sleepbear mattress'

Really comfortable, we've slept much better since getting a Sleepbear!...

Service: Easy to use website - very easy to order, smooth delivery, great mattress!

Product: Really comfortable, we've slept much better since getting a Sleepbear!

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Sleepbear Team

Thanks for your feedback Rafe, it's great to hear everything ran smoothly from ordering through to delivery :) We're really pleased you love your Sleepbear & you're sleeping much better than before!

Customer: Suzanne in Brighton

06/03/2017

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'Kind to my painful hips'

I have been sleeping on my Sleepbear for six weeks now and I am totally thrilled with how comfortable the mattress is...

Service: Excellent service. I found the facility to choose your own delivery date very useful because I wanted to schedule the delivery for several weeks time.

Product: I have been sleeping on my Sleepbear for six weeks now and I am totally thrilled with how comfortable the mattress is. It's so wonderfully deep and just the right amount of support without being too hard or too soft. I have painful hips plus joints/muscles and amazingly do not need a mattress topper any longer because the surface of the Sleepbear provides some TLC. I spent a lot of time researching mattresses, especially non-sprung. I am both relieved and happy that I made the right choice. No regrets.

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Sleepbear Team

We're pleased our named day delivery service worked well for you :) It's fantastic to hear you're thrilled with the comfort & support you're getting from you Sleepbear! It's great that our sumptuous top layer of latex is forgiving on your joints, while the overall firmness of the mattress gives you the right amount of support for a healthy night's sleep.

Customer: Holly Thompson in London

16/02/2017

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'Service was great, only improvements would be: - delivery to the room inste...'

The mattress is really comfy...

Service: Service was great, only improvements would be: - delivery to the room instead of just the front door (the mattress is pretty heavy to get up the stairs on your own!) - a smaller delivery window would be great

Product: The mattress is really comfy for sleeping, but not quite so great for sitting up/hanging out in (you sink quite far into it) In general though we love it

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Sleepbear Team

Thanks for your feedback Holly! We aim to offer a 2 man delivery service in the near future, whereby delivery to your room of choice will be possible. Although unlike our free delivery, the 2 man service will likely come at an additional cost to the mattress. We're also working towards a narrower delivery window, however the size of our boxes limits us to specialist courier partners with less delivery options available. Unlike other brands, we don't fold & roll our mattresses to force them into a small box so that any household courier will take them. We gently roll the Sleepbear mattress instead, so it goes into a longer box. This ensures that it recovers fully & quickly once opened :) It's fantastic to hear you're sleeping comfortably on your Sleepbear Holly!

Customer: Helen in Leicester

15/02/2017

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'Really good service, questions answered quickly, delivered on time & lovely welcome pack included.'

Really good service, questions answered quickly, delivered on time & lovely welcome pack included....

Service: Really good service, questions answered quickly, delivered on time & lovely welcome pack included.

Product: We've had our Sleepbear for over a month now, and I think I can safely say it's not the one for me. It's comfortable enough to sit on, but when my weight's spread across it I find it far too firm and just can't get comfortable. I can't compare to any other memory foam mattresses as this is our first, but I do find it extremely warm some nights and we're only in February so I'm not convinced about the latex fixing the heat issue. I'm also concerned about how hot it'd be in the height of summer! It's a shame really because I was convinced this would be just what we needed, but it's clearly not "the perfect mattress for every sleeper". Unless anything changes in the next couple of weeks I'll be sending it back.

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Sleepbear Team

We're really sorry to hear that you struggled to get used to your new Sleepbear mattress Helen.  Our mattress has been designed for support and comfort with its sumptuous top layer of pure latex.   However, what one person may find too firm, another finds just right.  At Sleepbear we strive to deliver the best sleep experience.  However, there are many contributing factors that can cause a person to sleep hot.   We all sleep at different temperatures but other factors include room temperature and bedding.  The Sleep Council advises an ideal bedroom temperature of around 18-21 degrees Celsius.  100% cotton sheets excel at breathability and moisture wicking along with lightweight covers made of natural breathable fibres.  Mattresses made using Latex have a very low rate of heat complaints and pure latex sleeps cooler than synthetic latex and memory foam. Pure latex provides natural moisture regulation and ventilation to keep you cool in summer and warm in winter. Contact us at any time at hello@sleepbear.co.uk and we will be happy to assist you in whatever way we can. 

Customer: Ruby Fisher in Manchester

15/02/2017

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'Relieved My Back Pain, and Brilliant Customer Service!'

Sleepbear are definitely the future of mattresses....

Service: From start to finish the Sleepbear experience was fantastic. James answered all of my questions without being at all 'salesy', which led to my decision to give them a try - best decision I have made in a long time!

Product: I suffer from scoliosis so need a hard mattress, but my partner prefers a soft bed. This mattress is on the firm side, which has completely cleared up my previously horrendous back pain, but also has a spongey softer element which keeps you comfy! Could not recommend more, think Sleepbear are definitely the future of mattresses.

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Sleepbear Team

Wow thanks for your feedback Ruby! We're elated that Sleepbear's made such a difference to the way you sleep & helped so much with your back pain. Not only that, the feel of the mattress is perfect for you both! :D

Customer: John in Havant

10/02/2017

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'Pleased with the exceptional customer services delivered by this company'

We were very happy with the customer service we received from Jamie and follow up dealings regarding our order....

Service: We were very happy with the customer service we received from Jamie and follow up dealings regarding our order . Sadly due to our current medical conditions we have realised that now was not a prudent time to be trialing a new mattress. The quality of the mattress was extremely good and we would consider trying again in the future, once we are back to full health.

We cannot praise enough the dealings we have had with Sleepbear and their kind consideration of our current health issues.

Product: We have not made a purchase due to our current medical conditions but can't fault the mattress or the service we received from Sleepbear which was excellent.

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Sleepbear Team

Apologies again that your first email didn't reach us John, but we're glad you were so pleased with the way we helped you with your purchase and dealt with your return. We wish you all the best with your health :) We completely understand that your medical conditions meant that Sleepbear wasn't right for you. Please don't hesitate to back in touch if you ever need sleep related advice, we're here to help!

Customer: Jessica Bingham in Colchester

03/02/2017

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'Although we had a problem with delivery of our mattress, James offered exce...'

The mattress itself is extremely comfortable....

Service: Although we had a problem with delivery of our mattress, James offered excellent customer service and sorted out the situation in a way that diffused the situation. The mattress itself is extremely comfortable. We did notice a slight smell to the mattress when we first unwrapped it, but it quickly faded. All in all, a great company with a great product.

Product: Fantastic product. Sleeping well!

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Sleepbear Team

We're really pleased you're happy with the way we dealt with your delivery Jessica, and that you love your new mattress! Here's to enjoying fantastic sleep for many years to come!

Customer: Funda Onal in London

25/01/2017

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'Excellent service by Sleepbear'

I now sleep pain and ache free which is something I was beginning to think was normal...

Service: This mattress has changed everything!

Product: This mattress has changed everything... I now sleep pain and ache free which is something I was beginning to think was normal. Not only has my sleep improved but my usual back ache I would have daily has started to get better and it's only been 2 weeks. It has also helped my partner.

I can not recommend this mattress enough, it is definitely worth the investment!

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Sleepbear Team

That's Fantastic! It's brilliant to hear your Sleepbear is supporting you better than your previous mattress, for a full & pain free night's sleep. We hope your daily back pain continues to improve, thanks to the additional support while you sleep :)

Customer: Ted in Louth

23/01/2017

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'Good service by Sleepbear'

Nice and comfy...

Service: No problem

Arrived when it was supposed to.

Product: Nice and comfy

Time will tell if it wears ok.

So far so good

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Customer: Peter Stubbs in St. Helens

18/01/2017

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'Definitely recommend a sleepbear'

Have had the sleepbear for about 10 days now great mattress...

Service: Received mattress on time box was damaged mattress was ok rolled it out on bed ok no smell.we had a memory foam mattress before with did have a slight smell for about a week. Have had the sleepbear for about 10 days now great mattress better than the one we had definitely recommend a sleepbear

Product: 

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Sleepbear Team

We're sorry to hear your box was damaged in transit Peter, but it's good to know it did it's job and protected your mattress. We also wrap each Sleepbear in a double layer of polythene for this reason, to keep it extra safe! It's great to hear you've made an improvement over your old mattress by choosing Sleepbear :) Enjoy!

Customer: Soraya Marr in Cardiff

16/01/2017

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'Great mattress and great service'

I think that the mattress has a firm feel to it, which I like....

Service: I have been sleeping on the mattress for a couple of months now and I'm happy with the purchase. I think that the mattress has a firm feel to it, which I like, but unlike a firm mattress, the foam supports every part of the body.

The service from the sleepbear team is really great and the 3 month guarantee provides peace of mind, although I wont be claiming on it.

Product: The sleepbear mattress has a firm feel, which I like, although it does shape to the body and provide support to every part. I have been sleeping on it for a couple of months now and I have found that I don't wake up with back ache in the mornings like I did before.

The customer service from the sleepbear team is excellent and the 3 month guarantee means you can buy with confidence.

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Sleepbear Team

Thanks for your feedback, it's good to know our 100 night trial gave you peace of mind. It's great to hear you like the feel of your new mattress, and it provides all the support you need to stop your morning back ache :)

Customer: Stuart Anderson in Dunfermline

13/01/2017

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'Very comfy'

Love our new mattress ,no more sore backs!!...

Service: Love our new mattress ,no more sore backs!!

Product: Fab mattress and fab service

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Sleepbear Team

Great to hear Stuart, we're pleased you're benefiting from your Sleepbear mattress! Thanks for your feedback :)

Customer: Martine in Oxfordshire

13/01/2017

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'Truly impressed, the kings of customer service'

On our old memory foam mattress used to wake up with backache, not anymore....

Service: The most amazing customer service, they truly care about their customers. James dealt with our issue, with kindness, understanding and great care, very impressed, he went the extra mile. Would truly recommend them..not mentioning the mattress which is very comfortable too.

Product: A very comfortable mattress, it has helped my back greatly. On our old memory foam mattress used to wake up with backache, not anymore.

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Sleepbear Team

Thanks Martine, this really means a lot! We always try our best, so we're glad we got it right for you and you're happy with the end result :) We couldn't have better feedback than this, it's fantastic to hear you're truly feeling the benefits of Sleepbear!

Customer: Abigail in East Grinstead

13/01/2017

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'The process was excellent from start to finish'

My daughter loves her new mattress....

Service: The process was excellent from start to finish. Great discount in the winter sale, fast date specific delivery, Tuffnells's driver carried mattress upstairs for me unprompted. My daughter loves her new mattress, nightshirt and mask. Fabulous!

Product: As described. Supportive and comfortable.

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Sleepbear Team

Thanks for your feedback Abigail, we're really pleased to hear your Daughter's chuffed with her Sleepbear & goodies!

Customer: Luda in Cowes

12/01/2017

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'Great service'

Very quick delivery and communication was excellent....

Service: Very quick delivery and communication was excellent.

The mattress came in clean undamaged packaging.

Everything was as I expected.

Product: We have had this product for a couple month now and I would certainly reccommend it to anyone who is thinking of buying a new mattress.

So comfortsble, you never want to get out of bed!

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Sleepbear Team

Great to hear you love your new mattress! You may need a louder alarm now you've got a Sleepbear ;)

Customer: Guillaume in London

12/01/2017

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'Very comfortable mattress'

We sleep much better on Sleepbear mattress then on our old one....

Service: Very comfortable mattress, we are very pleased with the purchase. Quick delivery. For the first two nights we thoughts that it is softer then our old one, but actually the balance is perfect for us. Highly recommend.

Product: Very pleased with the purchase. We sleep much better on Sleepbear mattress then on our old one.

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Sleepbear Team

That's great to hear Guillaume, we're pleased you love the comfort & support of your Sleepbear :) It's fantastic that you're feeling the benefits of your Sleepbear over your old mattress. Thank you for the feedback!

Customer: Brian Reardon in Folkestone

12/01/2017

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'Excellent product''

Very happy with comfortable mattress and several goodies...

Service: Very quick delivery of a product that I am very pleased with.

Very professional.

Product: Very happy with comfortable mattress and several goodies.

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Sleepbear Team

Thanks for your feedback Brian, we're glad you're very pleased with your new mattress & happy with the service you received. Great to hear you find your Sleepbear very comfortable! And you enjoyed the welcome bag :)

Customer: Dawn Hunter in Lichfield

22/12/2016

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'Glad I invested.....'

Kept it real and didn't bad mouth their competitors. Firm to the touch but after lying down was moulded into the mattress....

Service: Excellent customer service helped with advice on the purchase. Kept it real and didn't bad mouth their competitors The mattress so far has not disappointed. Firm to the touch but after lying down was moulded into the mattress. So far getting a decent night's sleep and the aches and pains of a bad back (bulging disc) are beginning to ease up.

Product: Too early to give 5 stars but so far so good. Getting a good nighhts sleep and the aches and pains are beginning to ease off.

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Sleepbear Team

We're glad you found our advice friendly & helpful Dawn :) great that your new Sleepbear is helping with your aches & pains, and you're getting a better night's sleep!

Customer: Derek Thomson in Dunbar

14/12/2016

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'Excellent product and no problems with the delivery'

It is quite superb...

Service: Excellent product and no problems with the delivery - I was slightly worried in case the mattress did not live up to my expectations as they are not cheap, but it is quite superb.

Product: 

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Sleepbear Team

Great to hear that everything went smoothly and Sleepbear lived up to your expectations Derek!

Customer: David in Birmingham

12/12/2016

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'Better quality than the other online mattress sites I've come across.'

Sleepbear had latex, the stuff expensive brands use in their mattresses....

Service: I had just moved into a new house and was on the lookout to buy... everything.

I bought a mattress after not looking much from another online mattress company that sounds like "Steve" and I wasn't impressed, all this money for some hard foam. I sent it back and started to look properly.

I looked around on the internet and stumbled upon Sleepbear.

I wanted something high quality and comfortable. Me being me however I wanted it at a good price.

I researched all of these "online mattress company" sites with their similar guarantees and promises and started then to look at what the mattresses were made out of. Sleepbear had latex, the stuff expensive brands use in their mattresses and the others all had, well lots of different types of foam.

If I was going to spend a third of my life on something I wanted it to be good. Sleepbear didn't disappoint. The mattress arrived rolled up and compressed so considering it was a king size mattress I got it up the stairs fairly easily. The packaging wasn't great in all honesty but the customer service was amazing they refunded my delivery costs and sent me a box of chocolates (which I used to subdue the other half while I got to play video games in peace, so bonus points to you there).

You get a cool little welcome pack, a decent mattress without paying over the odds. All made in Britain, supporting home grown business. Seemed like a good choice and I don't regret it after months of owning it. Amazing what a few decent night's worth of sleep can do and Sleepbear has earn't my approval (and I'm a very grumpy and fussy kinda guy).

Product: The customer service with this was amazing, the mattress even better. Latex mattresses at a decent price are rare and this was spot on. A great return policy if I didn't like it and made in Britain. Best mattress I found online. I tried another from another company and it was just hard foam. Spend a little extra. You won't regret it... and if you do just send it back. No harm done but I recommend it and if you are or you're sharing this bed with a grumpy, fussy person you'll do just fine.

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Sleepbear Team

Thanks for such an in-depth insight into your experiences David, I know many of our customers will find this very useful! We're overjoyed to know that you love your Sleepbear, and that you found the right mattress for you in the end. You've identified the key differences between our mattress and the others out there, and we're pleased you're enjoying the benefits of our pure latex top layer :)

Customer: Michael Reid in Dundee

07/12/2016

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'First rate'

I can now lie in bed as long as I want, and I wake up feeling refreshed....

Service: Answered my questions promptly, and the whole process from buying to delivery went smoothly.

Product: First impressions are good. Only giving 4 stars purely because I haven't had the mattress long enough. If it is still the same after a year it would be a 5.

After an accident, I was left with chronic pain in my hip and leg due to nerve damage and scar tissue. I have trouble sleeping, and pressure on my hip is enough to wake me up. I usually get up around 5am as the pain is too much by then. I'm still waking up during the night on the new mattress, but I think that this is a learned habit that will change, as I can now lie in bed as long as I want, and I wake up feeling refreshed. It has been a long time since I thought of my bed as anything other than a torture device!

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Sleepbear Team

We're really pleased that your Sleepbear has already begun to make a difference to the quality of your sleep Michael. Hopefully you'll be enjoying uninterrupted nights of sleep soon!

Customer: Tracey in Bradford

05/12/2016

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'Sleepbear mattress'

I ordered 3 sleepbear mattress and all of them are brilliant...

Service: We found the service very reliable and the product was great I ordered 3 sleepbear mattress and all of them are brilliant I would definitely recommend this product to family and friends

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Sleepbear Team

You have a whole family of Sleepbear's Tracey! We're glad you love them & you're pleased with the service you received :)

Customer: Lucy Dearlove in Kidderminster

29/11/2016

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'Sleepbear has made such a difference!'

We scheduled delivery during checkout which worked really well! Our Super King mattress arrived on time...

Service: We scheduled delivery during checkout which worked really well! Our Super King mattress arrived on time. Friendly & helpful service from the team at Sleepbear.

Product: My husband is awaiting a hip replacement, with our old sprung mattress he would wake 6-7 times a night from feeling so uncomfortable. Now we have a Sleepbear, he only wakes once or twice a night! I also suffer from lower back pain, and since getting Sleepbear over a week ago, I'm sleeping like a log. It's been fantastic for both of us, we love it and we'll be recommending it to all our friends & family. We're re-decorating our daughters bedroom in the New Year and we'll be buying her a Sleepbear mattress as well!

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Sleepbear Team

Wow that's amazing feedback for us to receive Lucy, to know that Sleepbear is helping you both so much! We hope everything goes well with your man's operation and he recovers quickly from the comfort of your new supportive mattress!

Customer: Deborah Wade in Littlehampton

26/11/2016

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'Best sleep!'

Did lots of research and glad I decided on sleepbear...

Service: Great mattress and so comfortable. It's true best sleep ever! Can't wait to purchase the pillow.

Product: It's fantastic so happy. Really comfortable mattress. Did lots of research and glad I decided on sleepbear.

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Sleepbear Team

We'll be sure to let you know as soon as they're available Deborah! It's brilliant to hear your research paid off and you love your new Sleepbear Deborah - you've certainly found the most comfortable & premium mattress going for £599!

Customer: Justin Meggitt in Cambridge

23/11/2016

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'Excellent service and product! (So far)'

Excellent service and product! (So far).

Service: Excellent service and product! (So far)!

Product: 

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Sleepbear Team

Great to hear Justin!

Customer: Yasmin Checkley in Corby

08/11/2016

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'Top Quality A+'

We bought two double mattresses for each of our sons, they are both really happy with them...

Service: The customer service we have received from Sleepbear is 5 star, All questions were answered and we found them to be honest and helpful and show genuine passion for their products. I would highly recommend sleepbear for their customer service and a quality product. Welldone Sleepbear.

Product: We bought two double mattresses for each of our sons, they are both really happy with them and have been since the first night they slept on them. We were away for a couple of nights after delivery which meant they had a longer time to settle than required. Our eldest sons previous mattress was a Silent Night memory foam, it was only 2 years old but had developed a dent in the middle that had never recovered, which left him sleeping in awkward positions. He is 13 and only weighs 5.5st. These mattresses, are not as firm as I was expecting, but are supportive. They are top quality and so far we are really pleased with them and feel that with the 10 year guarantee they're a worthwhile investment in ensuring a great night sleep every night for the next 10 years :)

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Sleepbear Team

That's fantastic to hear Yasmin! It's great to know we're improving sleep with our mattress, which is what we set out to do. You've looked at this as an investment in your sons sleep and well being over the next 10 years, which is what we try to advocate. For around 16p/night over 10 years, your sons are enjoying the fantastic benefits of Sleepbear!

Customer: Siobhan in Renfrewshire

03/11/2016

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'Could not be happier'

It's absolutely amazing, extremely comfortable and cosy....

Service: Our item was received promptly and we are delighted with it. The customer service was second to none.

Product: It's absolutely amazing, extremely comfortable and cosy. It's like sleeping on a very comfy cloud.

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Sleepbear Team

That's fantastic Siobhan, it's lovely to hear that our customers love Sleepbear as much as we do!

Customer: Sue in Worcestershire

26/10/2016

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'Fallen in love with my Sleepbear'

So far on my sleepbear I'm getting more sleep and feeling much better in the morning...

Service: I was emailed back straight away with any questions i had before I bought the matress and it arrived exactly when they said it would! The box was a bit worse for wear but I suppose it would be after a long journey? Matress was absolutely perfect inside though.

Product: After my first weekend with the sleepbear matress I was in love with it. Its lovely quality and plush, not too soft but not too firm either so just right for me. My old memory foam one was hard so I woke up aching and it got too hot. So far on my sleepbear I'm getting more sleep and feeling much better in the morning. The welcome bag was a lovely surprise!

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Sleepbear Team

It's great to know the team did their job well and responded quickly to all your queries Sue. We're sorry to hear that your box didn't arrive in the best condition, although it appears to have done a good job of protecting your new mattress :) Many sleepers are reluctant to upgrade their old mattress to a new one, but it sounds as though it was definitely the right decision for you. It's great to know you're enjoying the benefits of Sleepbear already Sue!

Customer: Heddwyn Coombsin Stafford

18/10/2016

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'#isleepbear - Accept No Imitations. Better than Tempur, Eve, Simba!'

We've tried numerous mattress'; Tempur, Eve and Simba to date, this is by far the best one...

Service: Easy transaction from start to finish, Arrived on time, easy to use website and really helpful information about the mattress.

Product: We've tried numerous mattress'; Tempur, Eve and Simba to date, this is by far the best one. The quality is outstanding, so comfortable. You don't overheat like all the other memory foam mattress' out there - it's really true what they say about the latex!!

I can't recommend enough, it really is that good!!

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Sleepbear Team

It's great to hear when our customers are as passionate about Sleepbear as we are Heddwyn! And more importantly, that you're feeling the added benefits of your Sleepbear mattress already. Enjoy National Lie-in Day this weekend!

Customer: Stephen Neve in Whitstable

10/10/2016

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'Well worth the investment'

After just two sleeps we were both used to the mattress and enjoying the extra comfort it delivers....

Service: Proffesional and exceptional customer service

Product: My first thoughts was it was a little softer than my previous memory foam mattress. But after just two sleeps we were both used to the mattress and enjoying the extra comfort it delivers.

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Sleepbear Team

Great to hear you're both feeling the benefits of Sleepbear already! The feel of Sleepbear can be quite deceptive to many when sitting on the edge of the bed for instance. However once lying down, Sleepbear comes into its own and you weight is perfectly distributed across the whole mattress for perfect support. This is thanks to the amazing properties of the sumptuous pure latex we use. Here's to the start of 10+ years of brilliant sleep Stephen!

Customer: Jennifer Elliott in Cheltenham

07/10/2016

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'Fantastic product'

I love my new Sleepbear matress. I haven't slept this comfortable in years...

Service: The staff at Sleepbear where friendly and knowledgeable. Received my product on the day I asked by a polite and efficient young man.

Product: I love my new Sleepbear matress. I haven't slept this comfortable in years. The website description of this mattress is spot on and I would definitely recommend it to my friends.

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Sleepbear Team

We're really pleased to hear you love Sleepbear as much as we do Jennifer, and that your sleep has benefited from sleeping on our mattress. We'd love to hear from your friends if they have any questions on Sleepbear whatsoever :)