Independant user feedback

Customer Reviews

Find out what genuine customers have said about Sleepbear.

Real reviews from real people.

Funda Sullivan in London
The Sleepbear pillow

01/06/2018

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'Love the pillows!!!'

After having the sleepbear mattress for a year it has been life changing and the best investment, we recently bought the pillows which as well have made such a difference!...

Service: After having the sleepbear mattress for a year it has been life changing and the best investment, we recently bought the pillows which as well have made such a difference!

Couldn’t recommend sleepbear enough!

Product: Love the pillows...

The sleepbear mattress and pillows have been life changing!

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Deborah in Belfast
The Sleepbear mattress

18/04/2018

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'An excellent mattress that guarantees a great night's sleep'

We have had our Sleepbear mattress for a month or so now and our night's sleep has massively improved. The best mattress we have ever owned, by far...

Service: The customer service I received was next to none. An amazing experience all around.

Product: We have had our Sleepbear mattress for a month or so now and our night's sleep has massively improved. The best mattress we have ever owned, by far.

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Simon in Oxford
The Sleepbear pillow

04/04/2018

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'Cracking Service'

Supports my head at just the right height whether I'm on my back or side. This is like buying your neck a BMW...

Service: The team are incredibly helpful and my new pillow arrived next day.

Product: I had major neck surgery a few years ago so I'm really picky about pillows. I've used all kinds before, including the memory foam orthopaedic style ones. They were OK, but were very hot and felt a bit claustrophobic, as you sink right in. This new Sleepbear latex foam pillow is amazing. It arrived beautifully packed in its own cotton 'pillow case' and was reassuringly heavy. There was a slight rubbery smell for a day or two, but that soon went away. But the comfort! Regular pillows are always too hard or too soft, but this supports my head at just the right height whether I'm on my back or side. This is like buying your neck a BMW.

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Janet Gomes in Hampshire
The Sleepbear mattress

07/03/2018

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'The Customer Service Team are on the ball'

I've got Severe Rheumatoid Arthritis - all over. Now I didn't expect miracles and I knew it would take a while to get used to, but just over 5 weeks later I have to say it's really comfortable....

Service: I'd made a mistake with my online ordering (which I noticed after I'd received the email confirmation) but a panicky return email from me was dealt with immediately, kindly - and to my benefit. Then, the next day, the day before it was due to be delivered, they contacted me to say it would be delayed by one working day. Excellent contact skills that made me feel if I had a problem they would be on top of it in a flash.

Product: Confession time...I'd been sleeping on the same mattress for at least 16 years. I've got Severe Rheumatoid Arthritis - all over. I figured if I didn't sleep any better in other beds then my sprung mattress was not to blame for the constantly uncomfortable nights. The only reason I wanted to change it was because it kept throwing me back into the "dip". Now I didn't expect miracles and I knew it would take a while to get used to, but just over 5 weeks later I have to say it's really comfortable. I was really surprised at how supportive the mattress is as I felt I'd really sunk into it... but I was really glad that I'd ordered the pillows too as my completely "scaffolded" neck needed the height because I hadn't sunk in at all. It took about 3 weeks of getting the bedding just right - hot joints - but I'm comfortable the minute I get in bed now. My sleeping patterns haven't changed but I'm well rested in the morning which is the best present anyone could give themselves.

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Janet Gomes in Hampshire
The Sleepbear pillow

07/03/2018

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'The Customer Service Team are on the ball'

The pillows and mattress work together perfectly and my neck hasn't ached once, or cramped up on me, from the moment I first used them. I'm far more relaxed and in a lot less pain. I've never appreciated a purchase so much....

Service: I'd made a mistake with my online ordering (which I noticed after I'd received the email confirmation) but a panicky return email from me was dealt with immediately, kindly - and to my benefit. Then, the next day, the day before it was due to be delivered, they contacted me to say it would be delayed by one working day. Excellent contact skills that made me feel if I had a problem they would be on top of it in a flash.

Product: The Sleepbear Pillows were an afterthought when ordering, but I just had that feeling that something was going to change radically in the neck department when using the new Sleepbear Mattress...and it really did. My previous pillow was practically flat - that shows how much the old mattress had collapsed - and it was essential that I had the right support for my neck as it is fused to my skull with titanium rods and doesn't move at all. I was extremely cautious using the new pillow for the first time and couldn't relax enough to sleep at all on the first night - but I was comfortable. I relaxed the following night and haven't stopped praising the surgeon for resetting my neck at the correct height since. The pillows and mattress work together perfectly and my neck hasn't ached once, or cramped up on me, from the moment I first used them. I'm far more relaxed and in a lot less pain. I've never appreciated a purchase so much.

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Peter Emery in Dunston
The Sleepbear pillow

22/02/2018

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'Our new bed'

After 3 to 4 weeks I can now say I am 100% happy and awake with no cricked neck. As for the mattress the level of comfort is beyond our expectations as our needs are Poles apart....

Service: Yes they did everything right , but the courier service let them down on the pillow delivery however Sleepbear put it all right with no fuss.

Product: I have always slept with two pillows but when ordering a single sleepbear pillow I wanted to try just having one pillow.

To be fair when it arrived I was not sure how comfortable it was but I persisted with it as it is quite a full pillow.

After 3 to 4 weeks I can now say I am 100% happy and awake with no cricked neck. My wife is still happy with her old pillows but she may become A convert .

As for the mattress at first it was firm but after a week both my wife and I are so pleased with our purchase we know we made the right choice.

The level of comfort is beyond our expectations as our needs are Poles apart . I have had back problems since a major operation in 1985 and therefore need a supportive mattress but the surgeon told Me , firm but not too firm , you don't want to be a pea on a drum. My wife just likes a comfortable bed and this mattress delivers a fantastic nights sleep for both of us.

Thank you.

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Lisette Ak in London
The Sleepbear pillow

14/02/2018

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'The Sleepbear pillow is worth every pound!!'

I LOVE this pillow! I no longer wake up with a stiff neck or tight shoulders....

Service: It’s so refreshing to deal with a company that actually cares about customer satisfaction. I had purchased a Sleepbear mattress in the summer and was so impressed by their attentiveness and prompt response time to my queries that I decide to wait for their new product, the Sleepbear pillow, to be released rather than purchase one from somewhere else.

Product: This may sound strange but….I LOVE this pillow! I had waited a long time for this pillow to be release, and it was definitely worth it. I no longer wake up with a stiff neck or tight shoulders. Like many people, I had purchased my previous pillow less than a year ago from a large department store. At first it seemed perfectly fine, but as I started feeling a pain in my neck every day, I soon realised that it was because of my pillow. Over time this pain was getting progressively worse. Sleeping in a position where your neck and head are misaligned to the rest of your body every single day, for hours at a time, will take its toll.

Yes, this pillow is expensive when comparing to the scores of others out there, but it is WORTH the investment! I can already tell that this pillow will last much longer than any other pillow I’ve ever purchased before. Also, given that I had been using a dreadful pillow for months while awaiting the release of the Sleepbear pillow, I genuinely feel like a new person when I wake in the morning. In my opinion, being able to awaken every morning pain free and refreshed, ready to take on the day, means this pillow is paying for itself!

To describe this pillow would be like trying to describe the softness of a cloud. It’s a generous size without being overly large. It has a supple springiness to it which makes it very comfortable, yet it’s firm enough to continue holding its shape to support your head.

My only issue would be that now that I have both the Sleepbear mattress and pillow, my bed has become so incredibly comfortable. This may sound like a strange problem to have, however, I’m having a hard time getting out of bed! Unlike in the past, it isn’t to do with sleep deprivation (I’ve been sleeping soundly since getting my mattress), but the fact that my bed has become such a wonderful sanctuary of comfort! So much so that I've been tempted to work from my bed on more than a few occasions (… and I must admit that I may have succumbed to the temptation a time or two).

I highly recommend both the Sleepbear mattress and pillow. Given the company’s fantastic customer service and generous trial period, you’ll have nothing to lose!

I’ve never loved going to bed so much!

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Susan Andrews in Portsmouth
The Sleepbear pillow

13/02/2018

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'Fabulous!'

Excellent service and best pillow EVER !!!!...

Service: Unfortunately when I ordered my sleepbear mattress the pillows were unavailable. I purchased an Eve pillow instead. What a mistake . So, when sleepbear emailed me to update me on availability of their pillows I jumped at the chance. Absolutely love it . Will never purchase another brand of pillow.

Product: Excellent service and best pillow EVER !!!!

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Heddwyn Coombs in Stafford
The Sleepbear pillow

30/01/2018

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'Faultless'

Absolutely AWESOME Pillow!! I've had a Tempur Pillow for years, it was time for a new one - and this is better!...

Service: Can't fault Sleepbears customer service. (James?) is such a nice bloke, he can't do enough for you. Very pleasant, extremely helpful - answered all my questions.

Delivered on time - faultless!!

Product: Absolutely AWESOME Pillow!!

I've had a Tempur Pillow for years, it was time for a new one - and this is better! It's like resting your head on a cloud!!

I used to get an aching ear every time I slept, not anymore! Very very happy :-)

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Ruby in Manchester
The Sleepbear pillow

15/01/2018

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'The Perfect Pillow! *****'

It feels soft when you put your head down, but it doesn't sink down too far - so you can get the perfect amount of support just from one pillow...

Service: The team at Sleepbear maintained excellent communication throughout the ordering and delivery process, and James was extremely helpful in answering all of my questions and shuffling delivery slots around to suit me.

Product: My partner is a big pillow-lover, and is always on the hunt for the 'perfect pillow' - so when we heard that Sleepbear were releasing their brand new pillow I knew that we would have to have the set. As we're so in love with the ongoing quality and comfort of our Sleepbear mattress, we had seriously high hopes for these pillows - and they did not disappoint!

The pillows arrived each in their own drawstring bag, which I thought was a lovely touch and made the experience of receiving them almost like unwrapping a present. My first impression was that they look so smart, perfectly matching the mattress, and I love the blue piping around the edge.

As I have back problems, I prefer sleeping with a lower pillow, so I was relieved to see that the Sleepbear pillow wasn't really thick. It is the absolute perfect height for me on its own, as it allows my spine to stay neutral. My partner, however, loves to sleep with lots of pillows, and has had a 'favourite' for years which always stays on top of the pile. This has now been demoted, and the Sleepbear has taken its place (never thought I would see the day)!

The material and feel of the pillow is unlike anything else I have ever felt. It's completely different to sleeping with a feather one, or a memory foam. It feels soft when you put your head down, but it doesn't sink down too far - so you can get the perfect amount of support just from one pillow.

I have also had a persistent stuffy nose and tickly cough for the last few weeks over the festive period, which has now vanished after just a few days of using the Sleepbear pillow. I'm not sure if this is a coincidence, but it was showing no signs of relenting previously - and I am very sensitive to dust etc, so I think that the hypo-allergenic properties of the pillow have definitely helped me.

I usually wake several times in the night to re-arrange my pillows, but since I've just had the Sleepbear, I haven't needed to.

Well done Sleepbear for creating another brilliant product that has already greatly improved my sleep quality. Can't wait to see what you bring out next!

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Neil in Staffordshire
The Sleepbear mattress

08/01/2018

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'Very pleased'

My wife suffers from a weak back and sleeping was an issue, but since changing mattress she has had much more comfortable nights sleep...

Service: Arrived within days of ordering. A really simple process from start to finish.

Product: I purchased a Sleepbear based on recommendation from a friend. My wife suffers from a weak back and sleeping was an issue, but since changing mattress she has had much more comfortable nights sleep.

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Bill Morrow in St. Albans
The Sleepbear mattress

07/01/2018

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'Amazing service'

You guys may think of yourselves as experts on beds but I like to think that with two Eves, a Simba and four Slumberdowns we are pretty genned up...

Service: Easy to order. Answered my dumb questions super quickly. Bent over backwards to deliver before Christmas.

Product: You guys may think of yourselves as experts on beds but I like to think that with two Eves, a Simba and four Slumberdowns we are pretty genned up. However, after sleeping on your Sleepbear mattress, best nights sleep EVER says the missus. Much comfier and firmer than the Eve says oldest daughter. Love the t shirt says me.

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Sylvia Fallows in Ipswich
The Sleepbear mattress

19/12/2017

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'Perfect purchase'

The mattress is not going back!...

Service: Excellent customer service and a trouble free purchase. The mattress is not going back!

Product: Trouble free transaction and really quick delivery.

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Paula Keam in Alcester
The Sleepbear mattress

19/12/2017

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'Quick and good service'

It’s really comfortable, not too soft but gives and supports the body...

Service: Quick and good service.

Product: It’s really comfortable, not too soft but gives and supports the body. I’m sleeping much better.

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Michael Tucker in Gerrards Cross
The Sleepbear mattress

13/12/2017

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'Service was as I expected, no complaints'

So far I am happy with the mattress, I haven’t tried it for the 100 days so it’s too early to tell if it is as good as the claims...

Service: Customer service did exactly as expected which is encouraging in today’s world.

Product: So far I am happy with the mattress, I haven’t tried it for the 100 days so it’s too early to tell if it is as good as the claims. I will wait to pass judgment to see if the support it offers continues past the initial “new” period.

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Sleepbear Team

We live in the same world Michael, so we do our best to rise above and give the level of service we all strive to receive as consumers ourselves. It's great to hear that you're settling into your Sleepbear! A true testament to the quality of the Sleepbear mattress, is the superb results we received from an independent lab who fatigue tested our mattress on a machine that simulates 10 years worth of use. The results were some of the best they'd seen, and our mattress only dipped on average by 1.5mm after the equivalent of 10 years worth of use!

In fact, one of our team members now has the very same test mattress in their spare room, and it's just as comfy and supportive as it was when new.

Bryony Kingsland in Wantage
The Sleepbear mattress

06/12/2017

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'Excellent level of comfort but disappointed by condition on arrival'

The mattress is really comfortable and unlike previous two memory foam mattresses I ordered and tried, this one gets nowhere near as hot. I have back problems and this mattress has made a huge difference to my sleep and pain levels...

Service: Delivery was fairly quick in comparison to other suppliers. Mattress arrived within a week. Chat facility on website was useful and James very helpful. The mattress is really comfortable and unlike previous two memory foam mattresses I ordered and tried, this one gets nowhere near as hot. It really does do what it says and provides a perfect level of support and comfort, without overheating you. I have back problems and this mattress has made a huge difference to my sleep and pain levels. So I’ve kept it. But! I cannot give 5 stars because when it arrived and I’d unwrapped it, the grey material round the sides had lots of large white dusty streaks on it. Also, there was a v small hole in the top cover. I’d tried 3 separate mattresses by the time I tried Sleepbear and was so fed up with hauling mattresses on and off my bed frame with the subsequent back pain from doing so, that I’ve put up with the not perfect condition on arrival because it’s so comfortable. Disappointing not to have a perfect purchase but I’ve lost the will to live on the perfect mattress search game. This seems to be as close as it’s possible to get without spending thousands. One further point, the nightshirt that comes with the mattress is lovely and my most comfortable sleep garment ever.

Edit: 5 Stars - Great customer service, as soon as Sleepbear knew there was a problem with the mattress cover, they phoned me to apologise and immediately sent me a new cover. Can’t recommend this company highly enough.

Product: Stated this in previous box.

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Sleepbear Team

As a family business committed to customer satisfaction, we were so very disappointed to hear that your mattress didn't arrive in pristine condition, but pleased that it was a simple issue to remedy for you. Unlike some of the other bed-in-a-box offerings who make a mattress to a price, the Sleepbear is made to a quality. Many months of research and development have gone into making our mattress as comfortable and premium as possible, without our customers having to spend thousands. Obviously it helps that we sell direct to consumer, cutting out the middleman. We pride ourselves as being one of the only offerings to use premium natural latex as the sleep surface, with the majority of the others using cheaper synthetic latex alternatives, or a memory foam sleep surface. Natural latex has more bounce, a very fast response time, is extremely breathable and is non heat retentive, which is why you're not experiencing the heat issues associated with sleeping on these other synthetic alternatives. By cleverly incorporating memory foam as the middle layer of our mattress, you get all the benefits of tailor made support for you and your partner, but without the associated heat discomfort and very slow responsiveness that can come from a traditional memory foam mattress, whereby memory foam is the top layer. P.s glad you love the sleep tee!

Pauline Tait in Beverley
The Sleepbear mattress

28/11/2017

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'The best customer service I've ever experienced, thank you!'

It was extremely comfortable for my husband, I have chronic back pain and nerve damage so unfortunately it didn't suit me, though I can appreciate how lovely it was. I had to admit that it would have to be returned...

Service: I bought a Sleepbear mattress in September. It was extremely comfortable for my husband, I have chronic back pain and nerve damage so unfortunately it didn't suit me, though I can appreciate how lovely it was. I had to admit that it would have to be returned. I contacted Sleepbear and their customer service is amazing! From start to finish Sarah was so helpful, there was never a hint of reluctance about my returning the mattress. It literally took days from start to finish, the mattress was collected yesterday by the British Heart Foundation and today Sarah has processed my refund, thank you. I cannot praise this company highly enough and will definitely recommend them to others.

Product: Very good mattress, just not good for my back problems.

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Sleepbear Team

We're so sorry that Sleepbear didn't suit your back problems Pauline. Fingers crossed that you have found a good compromise so that your husband isn't too disappointed with having to return the mattress! Our Customer service systems have been devised to ensure that our customers always come first, so its fantastic to see that you are satisfied with the service you received. Thanks for your feedback!

James in Scottish Highlands
The Sleepbear mattress

27/11/2017

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'Very pleased with the mattress'

Service: Their stated delivery date was unrealistic for IV18. But at least they advised me the day before that it wasn't ready to be dispatched.

Product: I'm very pleased with the mattress.

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Sleepbear Team

We do our utmost to accommodate our customers but sometimes things don't go exactly to plan! With regards to our delivery policy, we do state that the Scottish Highlands & Islands are not included in our named day delivery service, which can take 3-5 days to deliver to. As with any online purchase, unforeseen issues can arise and what happens between the collection and the delivery depot's is out of our control to a degree, in this case it was a vehicle breakdown. We always do our best to communicate with the couriers and in return keep our customers updated. It's great to hear that you're enjoying the benefits of your Sleepbear though, and here's to many years of comfortable sleep!

Andrew in Stoke-on-Trent
The Sleepbear mattress

21/11/2017

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'Sleeping Beautiful'

My wife & I are sleeping a lot better now...

Service: Website was a pleasure to use. Delivery arrived on the day I requested and I was kept informed throughout the process.

Product: My wife & I are sleeping a lot better now. My wife had been suffering from back-pain and although the mattress hasn't cured it - she certainly wakes up feeling a lot less achey than she used too.

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Sleepbear Team

Thanks for the review Andrew, this is great to hear and exactly what we at Sleepbear strive to deliver to our customers, both in service and product.

Lisette in London
The Sleepbear mattress

14/11/2017

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'Sleepbear is the gold standard in service AND quality!'

You can tell that this is a family business that is trying really hard to please their customers and produce a quality product....

Service: I'd rate Sleepbear customer service 10 stars if I could! Sadly, these days it's such a rare find to get not only timely responses from a company, but also get (on first contact I may add!) in touch with someone who is very knowledgeable, knows the company's business practices AND cares about your concerns!

I had quite a few questions about their mattress, charity donations and environmental business practices so I decided to send an email. I quickly got a response back from James. He was very friendly and provided in depth answers to all my questions. You can tell that this is a family business that is trying really hard to please their customers and produce a quality product. Other new mattress companies I researched while trying to decide what to buy only really seemed like they exist because the mattress industry is such a lucrative market. Only Sleepbear cared enough to make sure that their product would be right for me.

It's Sleepbear's service and quality mattress that has me recommending it to anyone who'll listen. It's also the reason why I've been patiently awaiting the release of their pillow (and currently putting up with resting my head on what seems to have the equivalent thickness and softness of cardboard), rather than going to some large department store to purchase one which will likely only keep its shape for a few months at best.

A company that provides genuine client service creates loyal customers, other businesses should take note!

Product: With how much mattress cost, it can be quite the investment so believe me, I did my research! I wanted to wait and sleep on it for a few months before making a review (I've had the mattress for almost 6 months now, so way past the 100 day trial).

With confidence I can state that I LOVE MY MATTRESS!

Although I'm not that old I've already learnt the painful reality of what happens when you sleep on a mattress of such poor quality. I had suffered from back pain for a few years but just assumed that I had a weak back. I did back strength training exercises, but it did little help. It was only once I moved and decided to invest in a quality mattress that the pain went away! It only occurred to me afterwards awards just how slowly the pain built up and got worse over time. It was because day after day, for several hours a day, my back was completely misaligned while I slept.

Sleepbear improved my quality of life! I no longer have back pain and sleep better than I have in years!

I've never had a non-spring mattress before and worried if it would be able to hold up to the support I needed. Sleepbear's proven me wrong! it's plush but firm enough to provide support, yet provides no bounce back like a spring mattress would. As such, It's a different feeling from a spring mattress so it took some time to get used to. Like another reviewer had mentioned, it's so hard to get out of bed!. However, now it's because of how incredibly comfortable I am and no longer because of the poor sleep I head been getting before getting a Sleepbear!

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Sleepbear Team

Thanks so much for the wonderful and extensive review Lisette! As a family business with the personal touch, we take pride in knowing our business inside-out and we're passionate about helping our customers get a great night's sleep for years to come. We're not just about selling the numbers, we're about building a sustainable business and doing our utmost to ensure that you're making an informed decision to purchase a product that plays such a massive role in your health and wellbeing. After all, what's the point in selling a product on a false pretence, only to be returned!

You'd be pretty lucky to have not slept on an uncomfortable mattress, and in our experience there's nothing worse than dreading that time to hit the hay! As you say, there is so much more than the discomfort associated with an unsuitable or worn out mattress, it's also the slow progressive damage that is being done whilst we sleep. Purchasing a mattress that offers both comfort and support isn't just about the price, it's about the research, development and quality of materials that go into constructing the product. Not surprisingly, the team here at Sleepbear all sleep on our mattresses and you're so right in that it's incredibly difficult to get out of bed when that alarm sounds. That's definitely the sign of a comfortable mattress! It's fantastic that you've utilised some of the time you saved by purchasing a mattress online, rather than trawling the highstreet, to write such an extensive review. As a family business with an online shop, this really helps and assists others to make the correct purchase decision.

To say a big thank you, as of November we've entered every customer who leaves us a Feefo review into a monthly prize draw to win a Sleepbear Pillow. We'd like to congratulate you on being our very first winner!! We’ll drop you an email shortly to confirm all the details :)

Customer: Vivienne in Scarborough
The Sleepbear mattress

11/11/2017

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'Excellent'

I've now bought 2 mattresses and am sleeping well. No pressures points on my hips...

Service: Excellent.

Product: I've now bought 2 mattresses and am sleeping well. No pressures points on my hips. Just waiting for the pillows to come back into stock so I can try that too.

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Sleepbear Team

Thanks Vivienne! Great customer service is an integral part of Sleepbear, the level of which goes hand in hand with our fantastic product.

We're chuffed that you liked Sleepbear so much, that you bought two. Very happy to hear that you're sleeping so well and the mattress is helping to relieve those pressure points. P.s. Pillows are now available while stocks last!

Katharine Gilligan in Norwich
The Sleepbear mattress

09/11/2017

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'Best ever mattress'

Very comfortable, the latex foam is superior to other competitive mattresses on the market which I have also purchased and experienced...

Service: Great service, I explained I needed a mattress urgently and Sleepbear were very helpful.

Product: Very comfortable, the latex foam is superior to other competitive mattresses on the market which I have also purchased and experienced. The mattress is extremely comfortable and retains its shape unlike other brands (also experienced) Delivery prompt and customer service excellent.

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Sleepbear Team

Thanks for your feedback Katharine! The natural latex foam used in Sleepbear is regarded as one of the most premium products used by the mattress industry. Unlike a mattress with a memory foam top layer, the clever Sleepbear layering system with a natural latex top layer, means that it's very fast to respond and is not heat retentive. We take our customer service very personally and strive to give our customers the best experience possible.

Jenny in Alcester
The Sleepbear mattress

26/10/2017

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'Excellent service - quick delivery too!'

It's still early days but am definitely getting more sleep...

Service: Excellent service - quick delivery too!

The 100 night trial is a bonus as we all know it takes a little time to get used to sleeping on a new mattress.

Product: It's still early days but am definitely getting more sleep - It would be 5* if I could manage to sleep through a whole night!

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John in Alderley Edge
The Sleepbear mattress

13/10/2017

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'They explained what would happen and when. And it happened.'

I've owned the mattress for about a month...

Service: They explained what would happen and when. And it happened.

Product: I've owned the mattress for about a month and it's too soon to determine if it is improving my sleep, or if it will last 10 years but so far so good. If it continues to be as resilient as it currently is then it will warrant five stars.

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Vivienne in Scarborough
The Sleepbear mattress

03/10/2017

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'I asked a question early evening and had a reply before bedtime!'

I was so happy I'm seriously thinking about one for my every night bed at home...

Service: I asked a question early evening and had a reply before bedtime! Delivered exactly on time and in good condition.

Product: I bought this to replace the one in my static caravan, so I've only had a few nights on it, but I was so happy I'm seriously thinking about one for my every night bed at home.

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Anne in York
The Sleepbear mattress

21/09/2017

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'Fast and friendly service'

Brilliant sleep since the first night with the new mattress...

Service: James answered all my questions via live chat making ordering the mattress easy.

Product: Brilliant sleep since the first night with the new mattress. It's lovely.

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Rebekah in Near Chippenham
The Sleepbear mattress

14/09/2017

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'Still not sure!'

Not sure if it's just taking time to adjust from a pocket sprung mattress to a completely new experience...

Service: Our experience of sleepbear service itself has been good, mattress arrived on time, pre mattress advice was helpful.

Product: The jury is still out about the mattress, we do get hot through the night and I haven't yet entered the menopause!! I also thought my backache would have improved by now so we are still tentative to give feedback. It's good to know we have 100 day free trial. Not sure if it's just taking time to adjust from a pocket sprung mattress to a completely new experience. Any advice from Sleepbear would be helpful Our experience of sleepbear service itself has been good.

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Sleepbear Team

Thanks for your feedback Rebekah! We always recommend that you give your new Sleepbear at least 30 nights to allow your body to fully adjust, and right all the wrongs of your old mattress. However, it can take longer for some sleepers to adjust, depending on the age of the old mattress and the quality of the springs, which is why we offer the full 100 night trial. The feel of your Sleepbear will be quite different thanks to our unique combination of latex & memory foam being more supportive than the sprung mattress you had been used to sleeping on. We recommend a good quality mattress protector made from natural materials such as cotton, to work in harmony with the breathable latex in your Sleepbear (we don't recommend waterproof protectors). The same applies with your sheets and bedding; a natural duvet is more breathable than hollow fibre, and you should choose a duvet weight suited to the season, which is around 4.5 tog for this time of year. We hope this helps, but please don’t hesitate to drop us a line to hello@sleepbear.co.uk

Philip in Wellington
The Sleepbear mattress

11/09/2017

Service:

 
 

Product:

 
 

'A great night's sleep'

Excellent delivery service and a very comfortable mattress...

Service: Yes I would; excellent delivery service and a very comfortable mattress

Product: A very comfortable product

Read full review

Hella Gamper in Crowborough
The Sleepbear mattress

10/09/2017

Service:

 
 

Product:

 
 

'Wonderful mattress,without too many chemicals and more ethics!'

The mattress is absolutely wonderful,and truly the best I have ever purchased!...

Service: The mattress is absolutely wonderful,and truly the best I have ever purchased! Extremely comfy,less chemicals used in its production (which is something I feel strongly about) and more sustainable methods employed. I also like the concept of 'giving back' to an animal charity, in this case the conservation of polar bears. James from Sleepbear has answered all my queries promptly and honestly too, which shows integrity and excellent customer service.Have already recommended Sleepbear to family and friends and wish them a lot of success!

Product: 

Read full review

Susan Andrews in Portsmouth
The Sleepbear mattress

07/09/2017

Service:

 
 

Product:

 
 

'Fabulous!'

I suffer with a bad back and I was a little unsure if it would suit me. But from my first nights sleep it's been fab...

Service: Service was excellent. Although are box was slightly damaged in arrival and there was no info in the box, a quick call and minor issue sorted. Friendly staff and very helpful

Product: We absolutely love our new mattress. I suffer with a bad back and I was a little unsure if it would suit me . But from my first nights sleep it's been fab. We can't wait to go to bed now and I'm waiting for the pillows to become available . I've even recommended it to several friends :P

Read full review

Olushola in Ramsgate
The Sleepbear mattress

01/09/2017

Service:

 
 

Product:

 
 

'A very well made supportive mattress with people's comfort in mind'

My mattress arrived on time and well packed. Supportive, solid and very comfortable to sleep on...

Service: Response to my inquiry before I bought the mattress was prompt and helpful. My mattress arrived on time and well packed. Supportive, solid and very comfortable to sleep on. No more aches and pains on by back and neck when I wake up now in the morning. Excellent mattress indeed and I have no hesitation in recommending it to my friends and family. My children will be buying their own sleepbear mattress soon.

Product: Value for money. A well made mattress. I look forward to buying the sleepbear pillows when they are available.

Read full review

Paul Cruickshank in Oxford
The Sleepbear mattress

31/08/2017

Service:

 
 

Product:

 
 

'Comfort'

I find when im lying down my body really starts to relax and my mind follows suit...

Service: Great service matress arrived on time.

Product: Much more comfortable than any pocket sprung matress. I find when im lying down my body really starts to relax and my mind follows suit, allowing me to drift off to sleep with ease.

Read full review

J-P B in Helier
The Sleepbear mattress

29/08/2017

Service:

 
 

Product:

 
 

'Fantatsic'

Coming from a spring based mattress, these are the holy grail in terms of mattresses!....

Service: Possibly the best customer service I have experience in 15 years buying online. Website was amazing to navigate on and SleepBear stuck to their promise throughout. Coming from a spring based mattress, these are the holy grail in terms of mattresses!

Highly recommended! A+ x1000

Product: Super comfy and great for anyone with back issues!

Read full review

Kathryn in Sittingbourne
The Sleepbear mattress

24/08/2017

Service:

 
 

Product:

 
 

'The mattress is stupendous!'

I am so glad I went with Sleepbear as I looked for many weeks at all the different options and am satisfied I found the best....

Service: Nothing was too much trouble to answer my questions or help in any way.

The mattress is stupendous! I am so glad I went with Sleepbear as I looked for many weeks at all the different options and am satisfied I found the best. I am sleeping better and no longer wake up several time during the night. I would highly recommend them and am now hoping I can get them to design the perfect pillow for me! :>) The icing in the cake would be some handles at the side for ease of movement.

Product: Knowledge of product

Customer Service

Quick response to all queries

Delivery Service

Eco Friendly Glues

Latex on top

Breathability

Long Trial Period and ability to return if not satisfied

Read full review

Graham Dixon in London
The Sleepbear mattress

02/08/2017

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Product:

 
 

'Very pleased with it'

The service was excellent delivered on time no longer wake up with my back aching very pleased with it...

Service: The service was excellent delivered on time no longer wake up with my back aching very pleased with it.

Product: I get up without my back aching.

Read full review
Sleepbear Team

We strive to give our customers the best service possible Graham, so thanks for the compliment. We're even happier to read that your Sleepbear is doing its job by supporting you in all the right places, so you're no longer waking with the dreaded back ache and can get on with your day, pain free!

Sheila in Worcester
The Sleepbear mattress

26/07/2017

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Product:

 
 

'Glad I tried this one'

As far as feel is concerned - it's very subjective with mattresses. What I call firm is somebody else's idea of soft...

Service: From first contacting James via the chat window on the website, I was impressed with the standard of care with which Sleepbear approaches their customers. I had several conversations with James by chat and by email and he was always willing and able to allay any concerns I might have. The mattress arrived on the appointed day without problem. It IS very heavy and is only delivered to your hallway (though I believe they will arrange a two man delivery to the appointed room for a further fee) so make sure you have help available.

Product: There is a "new mattress" smell (of course there is - it's a new mattress!!) - I'd have been a bit worried if there hadn't been! - but that disappears in a couple of weeks.

As far as feel is concerned - it's very subjective with mattresses. What I call firm is somebody else's idea of soft. I would say it feels squidgy as you get in or sit on the side, but once you are lying down it is fully supportive and comfortable. I have twice slipped a disc so I am picky! I have slept really well since its arrival and won't be sending it back within the 100 day allowance, which I did with the previous one I tried two months ago. My partner could sleep on any surface so he's happy too.

I can't say I find it as cool as I was hoping from the description of the top layer, which was one of the reasons for trying Sleepbear. But it is July...

Read full review
Sleepbear Team

It’s always really helpful to receive such a constructive and balanced review Sheila, covering most aspects of your experience of purchasing a Sleepbear mattress. The team are really chuffed that you are enjoying plenty of sleep comfort on the mattress and that the support and comfort aspects are helping to enhance your quality of life following your back problems.

Glenn Williams in Cannock
The Sleepbear mattress

26/07/2017

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Product:

 
 

'The product is first class'

Good service and delivery on time...

Service: Good service and delivery on time.

Product: Comfortable and the bug resister puts your mind at rest.

Read full review
Sleepbear Team

We strive to deliver on what we promise Glenn, so that’s great to hear we got it right for you! There’s nothing better than climbing into a comfortable bed after a long day, so enjoy the comfort that your Sleepbear brings. Yes, latex is naturally hypoallergenic thanks to it's proven, effective resistance to dust mites, mould & bacteria, so one less thing to worry about!

Michelle in Lincoln
The Sleepbear mattress

14/07/2017

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Product:

 
 

'Really great customer service!'

Love love love my Sleepbear mattress! It actually manages to be supportive and soft and snuggly at the same time...

Service: Excellent service from beginning to end. From the helpful advice before purchase, right through to the arrival of the mattress and the after care.

Product: Love love love my Sleepbear mattress! It actually manages to be supportive and soft and snuggly at the same time. It feels like a cuddle from underneath! It's the comfiest mattress I've ever slept on, and if I were to have slept on this in a B&B, I would have been ripping back the sheets to see what it was! Yes, being foam, it is slightly warmer than a standard mattress, but nothing like as warm as memory foam. Being a lady of a certain age who gets warm in bed, I actually bought a natural wool topper to pop on during the summer months, which works a treat as I stay cool but still have the benefits of my Sleepbear. Couldn't be happier with it!

Read full review
Sleepbear Team

We strive to give first class customer service Michelle, so it's great to hear that the Sleepbear team are getting it right! What more can we say...... Would you like a job at Sleepbear Michelle?! :D

John in Rochdale
The Sleepbear mattress

14/07/2017

Service:

 
 

Product:

 
 

'Great service leads to great sleep.'

Excellent product, so comfortable and now sleeping better than ever!...

Service: Excellent service and advice, in support of a great product. Staff gave accurate and concise answers to my questions. My Sleepbear was delivered as arranged.

Product: Excellent product, so comfortable and now sleeping better than ever!

Read full review
Sleepbear Team

We're glad we got it right for you John, thanks for the brilliant feedback. It's fantastic to hear you're enjoying your new Sleepbear so much, and experiencing better sleep as a result!

Larry in Chigwell
The Sleepbear mattress

13/07/2017

Service:

 
 

Product:

 
 

Very comfortable mattress - so far...

Service: Lack of information with mattress Lack of contact or follow up No details of how to return the mattress at the end of the trial - or before.

Product: Very comfortable mattress - so far

Read full review
Sleepbear Team

We're sorry to hear that your information pack was missing from the mattress box. A replacement is on its way! Please be assured that the Sleepbear team are always on hand to answer any questions and deal with any queries, so please don't hesitate to get in touch anytime. It's great to hear you're finding your Sleepbear so comfortable - may you continue to enjoy many years of blissful sleep!

Neil in Harpenden
The Sleepbear mattress

02/07/2017

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Product:

 
 

'Bliss!'

The latex top layer convinced me to opt for Sleepbear and the mattress always seems to give the right level of support and comfort - neither too hard or too soft...

Service: I paid for Saturday delivery and became a little worried when I hadn't received a dispatch notification from Sleepbear by Friday. However, after an email was sent I was reassured the mattress would be delivered OK - although the dispatch notice did not arrive in my email box until 11.42pm on Friday night! The eye mask and Sleepbear nightshirt gifts are a very nice touch and both have been put to good use.

Product: Coming from a mattress that was way past its sell-by date, perhaps any new one would be better. True. However the Sleepbear is way, way better than I ever expected. I did fall for the marketing of the firm and its rivals - these new foam-based mattresses are made to seem so much more exciting than the traditional sprung type. I can't judge its rivals but Sleepbear certainly backs up the hype with an incredible sleeping platform that cossets and supports in all the right places. The latex top layer convinced me to opt for Sleepbear and the mattress always seems to give the right level of support and comfort - neither too hard or too soft. I personally did feel quite hot for the first four or five nights but we bought some cotton sheets as recommended on the website and I now seem acclimatised to it. The Sleepbear was one of the priciest mattresses out there but with a 100-day money back guarantee it was worth trying out - and with our sleep greatly improved I reckon it was the right decision. PS Not sure how easy mattress will be to rotate without any side handles.

Read full review
Sleepbear Team

We're sorry that your dispatch note arrived so late Neil.They are produced from an automated system and as this proved, even technology can be slow to react at times! Your Sleepbear was made to order on the Friday and dispatched that evening in time to reach you on Saturday. Please be assured that the Sleepbear team are always on hand to answer any questions or queries and assist in any way we can.

We're really chuffed you opted to invest in a Sleepbear with great results Neil. With the very warm nights we've been experiencing lately, we've all been sleeping warmer than usual but the premium pure latex sleep surface will help to regulate your sleep temperature. Offering our mattress online and selling direct, means we can cut out the middle-man and shop mark-ups, so our customers receive an amazing product for about one third of the price of a similar quality product such as a Tempur. Although Sleepbear may be a little more expensive than the other bed-in-a-box companies out there, we do pride ourselves on making a superior product. As you mentioned, you really have got nothing to lose and everything to gain by giving Sleepbear a chance, with our 100 night risk-free trial. PS Because you only need to rotate Sleepbear and not turn it - it's easily done without handles!

Mary Head in Basingstoke
The Sleepbear mattress

22/06/2017

Service:

 
 

Product:

 
 

The mattress arrived the wrong day but I was impressed by the apology we received concerning this....

Service: The mattress arrived the wrong day but I was impressed by the apology we received concerning this. Very welcome

Product: It is comfortable but it will be good when the smell goes

Read full review
Sleepbear Team

We're sorry your new Sleepbear was delivered a day early, Mary - hopefully you got to enjoy it sooner than expected! Our mattresses are made to order, so it's normal to experience a slight new smell - which soon dissipates.

Rose in Radlett
The Sleepbear mattress

11/06/2017

Service:

 
 

Product:

 
 

'Good customer service'

I sleep well, feel supported and I actually look forward to a good nights sleep. It supports my back and I find it very comfortable...

Service: I was informed the mattress would take two days to deliver instead of the usual ne day. As I had to empty our water bed before setting up the new bed . At least I was informed and did not empty the waterbeds a day earlier and that would have been awful as once the bed was empty I would have not had a bed to sleep on. Thanks.

Product: Sitting on the side of the bed to put shoes on and just to sit and relax is the most unusually sensation. It wakes the body up to a completely different experience. This is ok just takes some getting use to. As far as the mattress is concerned it is great. I sleep well, feel supported and I actually look forward to a good nights sleep. It supports my back and I find it very comfortable.

My worst nightmare was if I had decided to return it ....was how does one get it back into the bag- not going to happen! Just as well as we are keeping the mattress. Thanks. The reviews did help me to make up my mind about this product so many thanks. Has the pillows come into Stock yet?

Read full review
Sleepbear Team

We do our utmost to keep customers informed during the delivery journey, so we're glad that paid off for you Rose. After your water bed, we're so pleased to hear that you're feeling the benefits of Sleepbear and wish you many more nights of restful sleep to come. We know you're keeping your Sleepbear, but our returns process is actually very easy. No need to keep the box - our charity partner will collect the mattress as it is. We'll make sure to keep you updated on the arrival of our pillows!

Paul in Leighton Buzzard
The Sleepbear mattress

06/06/2017

Service:

 
 

Product:

 
 

'First Class Service & Product'

The support of a memory foam mattress without the heat of a memory foam mattress and less than half the price of a Tempur...

Service: After looking at numerous mattresses I decided to give Sleepbear a call and they were very helpful. They reassured me about the 100 day trial and the fact that if we found the mattress wasn't suitable for us they would collect the mattress and refund all our money.

Delivered on agreed day in perfect condition.

Product: Mattress so far seems perfect for us.

The support of a memory foam mattress without the heat of a memory foam mattress and less than half the price of a Tempur Cloud which was our next choice.

Happy customer :)

Read full review
Sleepbear Team

We've worked hard to produce a mattress that offers our customers the best of both worlds; the comfort of a memory foam mattress, with the added benefits of latex along with an affordable price tag! We all love a bit of luxury and we're happy to hear we got it right for you Paul.

Gillian in Perthshire
The Sleepbear mattress

06/06/2017

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Product:

 
 

'Took a while to adapt but now glad I persevered!'

Fast forward to now (approximately 2 months later) and you would have to prise this mattress out of my cold dead hands quite frankly!...

Service: Excellent service! I initially made contact with a couple of queries which were answered very promptly and in a friendly manner.

I then made an error in the online ordering process which left me in a small panic about the delivery address but Sleepbear replied to my slightly frantic emails outwith normal business hours in order to put my mind at rest. This just wouldn't happen with one of the bigger players in this type of market. I like that this is a family firm, I hope they never lose their 'human' touch. :)

I really wanted to like this mattress when it arrived just because I liked the service by the company!

Product: Short Version - Hated it at first but love it to bits now. Just buy one. :)

Long Version - l researched for weeks before opting for the Sleepbear. The Leesa mattress was a close contender but it was the latex layer in the Sleepbear that swung it for me. I loved the appearance of the mattress when it arrived, the cover made it look so cosy and inviting. It unrolled easily and there was no overwhelming smell to speak of. I left it to acclimatise before lying on it, then when I did I was so disappointed! It felt so hard! I thought I'd made a huge mistake! I was amazed at how many other reviews mentioned how soft and comfortable it was. Just goes to show how different we all are.

Bad: I'm largely a side sleeper and for 3 weeks solid the mattress felt hard and I was in pain. Sore hips, shoulders and even ribs. I didn't think I'd make it to the requested 30 day wait before asking for a return/refund. I should point out that my adult children all couldn't understand why I was having issues, they all thought the mattress was great from day one.

Good: No hot or clammy feelings from the foam. The latex layer did seem to be helping 'breathability'. I did also switch to a new lighter weight duvet at the same time and the two worked well together I think.

Fast forward to now (approximately 2 months later) and you would have to prise this mattress out of my cold dead hands quite frankly! I no longer have any kind of pain at night and although I still wake up during the night, I fall asleep again much, much quicker than before. Also, my breathing has improved (I was diagnosed with a dust mite allergy recently which is why I changed from a sprung mattress to a foam one) and I no longer wake myself up from coughing or loud snoring.

For whatever reason, I obviously took longer to adjust than most so I'm very glad Sleepbear offered the 100 day trial. If the trial period was a lot shorter, I would have returned the mattress instead of persevering a bit longer with it.

A welcome side effect of having better sleep is that I am much less tired throughout the day and I have now started a new weight loss and fitness regime. I won't go back to a sprung mattress again now, I'm a Sleepbear convert!

Read full review
Sleepbear Team

Wow Gillan, what a fantastically comprehensive review! You have proved so many points. From taking the time to adapt to a new mattress to illustrating the positive effects both mentally and physically after getting the rest you need, with amazing results! We are a family business and strive to give the level of service we expect ourselves, so its great to hear that we achieved just that for you. Thanks Gillian and we wish you every success with your new health and fitness regime.

James Bevis in London
The Sleepbear mattress

03/06/2017

Service:

 
 

Product:

 
 

'The Right Choice.'

Due to the cost of this investment (and the number of similar alternatives offered by other online companies) I spent several weeks mulling over my options...

Service: Mattress delivered on-time with the minimum of fuss.

Product: Due to the cost of this investment (and the number of similar alternatives offered by other online companies) I spent several weeks mulling over my options. I chose the Sleepbear primarily because it didn’t have springs (which would no-doubt wear out over time) and due to the latex topper, which purported to offer numerous benefits over traditional memory foam.

Having been sleeping on the Sleepbear for the last two months I can safely say that is was a good choice. I am sleeping much better (not waking up in the night as often) and my back pain has drastically reduced.

Read full review
Sleepbear Team

Choosing a mattress really is a considered purchase from both a monetary and comfort point of view. We're really pleased that after mulling over the options, you chose Sleepbear and from your experience so far, it sounds as though you definitely made the right choice. Here's to many more years of great sleep James!

John Charlton in Cheltenham
The Sleepbear mattress

01/06/2017

Service:

 
 

Product:

 
 

'Great product and the team are easy to contact, friendly and helpful.'

First the mattress is excellent. It's a lot cooler and more comfortable than my 6 year old Tempur...

Service: First the mattress is excellent. It's a lot cooler and more comfortable than my 6 year old Tempur. My partner loves in this hot weather how cooler it is to sleep on. The team were really helpful and easy to contact. They even got my bed delivered slightly early. Would highly recommend them.

Product: My 6 year old Tempur mattress was uncomfortable and too warm in hot weather. The new sleepbear was so comfy it matches their 'sumptuous' description and it has been a lot cooler at nights to sleep on. They also sent a lovely gift bag with a night shirt for my partner which she loves. Perfect bed, what more can you say!

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Sleepbear Team

We love perfection John! It's great to hear that you're both enjoying the benefits of cool, sumptuous latex, which is proof that it really is a fantastic product to sleep on. Glad the night shirt has come in useful too!

Vanda in London
The Sleepbear mattress

21/05/2017

Service:

 
 

Product:

 
 

'Outstanding service from start to finish including the return.'

The mattress was a bit soft for us however I'm sure it is a great mattress for many. It is like lying on a cloud....

Service: Outstanding service from start to finish including the return. Thank you James!

Product: The mattress was a bit soft for us however I'm sure it is a great mattress for many. It is like lying on a cloud.

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Sleepbear Team

We're really sorry that your Sleepbear mattress didnt work for you Vanda. On the other hand, we're always really chuffed to receive great feedback on other elements of the Sleepbear experience, so thanks for taking the time to share.

John Reeves in Sheffield
The Sleepbear mattress

20/05/2017

Service:

 
 

Product:

 
 

'A product and service that would be hard to beat'

Totally hassle free experience, from purchase to delivery, and importantly the product was of the quality described, at a reasonable price....

Service: Totally hassle free experience, from purchase to delivery, and importantly the product was of the quality described, at a reasonable price. I would have no hesitation using this company again and recommending them to others.

Product: Obviously it's still early days, but to date the experience has been excellent. The mattress provides great support and has greatly improved my sleep pattern. No longer do I wake with discomfort in my lower back, so obviously this is a great improvement over my previous mattress, from a different supplier.

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Sleepbear Team

Don't we all love hassle free experiences John and that's exactly what we do our utmost to deliver on. Well that and a great mattress! They say the proof of the pudding's in the eating and if you're waking up pain free after a great nights rest, your Sleepbear is most definitely proof that a good mattress is key.

Gwyneth Vaughan in Redruth
The Sleepbear mattress

13/05/2017

Service:

 
 

Product:

 
 

'Very pleased'

Very pleased, better than others I tried. Perfect for this little bear!...

Service: Fast and efficient

Product: Very pleased, better than others I tried. Perfect for this little bear!

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Sleepbear Team

We love to hear from happy little bears Gwyneth! We spent months of research and development to ensure that the Sleepbear mattress is the best it can be, so we're very happy to hear that you're appreciating the experience we strive to deliver.

Mark Ellam in Huddersfield
The Sleepbear mattress

27/04/2017

Service:

 
 

Product:

 
 

'Top quality mattress helped with back pain great nights sleep'

Great communication answered all queries and delivered super fast!!...

Service: Top class service answered all queries pleasure to do business with.

Product: Great communication answered all queries and delivered super fast!!

Read full review
Sleepbear Team

We underestimate the importance of a comfortable, supportive mattress and chronic back pain can be so debilitating. We're so happy to hear that your Sleepbear is helping alleviate your back issue Mark and that you're now experiencing great sleep!

Mark Ringrose in Colchester
The Sleepbear mattress

26/04/2017

Service:

 
 

Product:

 
 

'Wish i had bought Sleepbear years ago!'

What is really good is that when one of us gets up in the night there is no motion on the other side of the bed...

Service: Excellent, when I e-mailed to say that the welcome pack had not arrived i was promptly offered 2, and they were sent the next day.

Other information about the bed was accurate and we have not been disappointed!

Product: Initially it takes a few days to get used to a firmer feel, 3 weeks in, and it seems to have slightly more 'give' and feels more comfortable.

What is really good is that when one of us gets up in the night there is no motion on the other side of the bed, (our old mattress moved too much!) Also in a weird way this lack of movement makes the King size bed feel bigger!

Overall I am getting a better nights sleep, and aching backs in the morning are a thing of the past! Need the pillows to be available next please!

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Sleepbear Team

Our primary aim at Sleepbear is to give our customers a great night's sleep and it sounds as though we've nailed it for you Mark! We also pride ourselves in providing the best customer service possible, so it's great to hear we got that right too. Here's to many more nights of restful sleep. P.s We'll keep you posted on the pillow front.

Julie Gill in Guernsey
The Sleepbear mattress

02/04/2017

Service:

 
 

Product:

 
 

'100% recommended'

This is the best mattress I have ever purchased. It's support and comfort is incredible...

Service: Your service has been excellent from my first enquiry email through to the delivery. Thank you

Product: This is the best mattress I have ever purchased. It's support and comfort is incredible. Waking up with no aches is priceless. Thank you

Read full review
Sleepbear Team

You're very welcome Julie, all part of the Sleepbear service :) Wow that's fantastic! We're elated to hear you're waking pain free and enjoying the incredible support & comfort Sleepbear gives you.

Ian in Wisbech
The Sleepbear mattress

25/03/2017

Service:

 
 

Product:

 
 

'Excellent'

My wife suffers from back/hip pain and she has slept far better since we swapped to the Sleepbear....

Service: Excellent, the whole process of ordering was very good (and the product certainly lives up to expectations)

Product: The mattress is really very good, my wife suffers from back/hip pain and she has slept far better since we swapped to the Sleepbear (it's not that the old mattress was a cheap and nasty one - an expensive high-spec mattress). I myslef have never had any problems sleeping in the past but I am definately getting a better night sleep - very comfortable.

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Sleepbear Team

We're glad you found the ordering process straightforward Ian, and that Sleepbear lived up to your expectations! Thank you for the fantastic review - we couldn't be happier to have played a small part in improving your wife's pain and quality of sleep, as well as your own!

Emily in Bristol
The Sleepbear mattress

24/03/2017

Service:

 
 

Product:

 
 

'Good mattress nice employees'

My son is definitely sleeping better and there is no roll together if anyone needs to share the king size bed....

Service: Like the mattress but even better was the quick response via email to any queries I had. My son is definitely sleeping better and there is no roll together if anyone needs to share the king size bed. V friendly team

Product: Like the mattress, comfortable and firm - very easy to set up

Read full review
Sleepbear Team

Thanks for your lovely feedback Emily! We're so glad your son is sleeping better on his new Sleepbear mattress :)

Dawn in Gosport
The Sleepbear mattress

18/03/2017

Service:

 
 

Product:

 
 

'Excellent purchase giving wonderful sleep'

So very comfortable and I have slept wonderfully well on this mattress....

Service: Prompt, efficient service

Product: So very comfortable and I have slept wonderfully well on this mattress.

Read full review
Sleepbear Team

We couldn't wish for better feedback - we're really pleased you find your Sleepbear mattress so comfortable :)

Rafe in Staines
The Sleepbear mattress

16/03/2017

Service:

 
 

Product:

 
 

'Very happy with our Sleepbear mattress'

Really comfortable, we've slept much better since getting a Sleepbear!...

Service: Easy to use website - very easy to order, smooth delivery, great mattress!

Product: Really comfortable, we've slept much better since getting a Sleepbear!

Read full review
Sleepbear Team

Thanks for your feedback Rafe, it's great to hear everything ran smoothly from ordering through to delivery :) We're really pleased you love your Sleepbear & you're sleeping much better than before!

Suzanne in Brighton
The Sleepbear mattress

06/03/2017

Service:

 
 

Product:

 
 

'Kind to my painful hips'

I have been sleeping on my Sleepbear for six weeks now and I am totally thrilled with how comfortable the mattress is...

Service: Excellent service. I found the facility to choose your own delivery date very useful because I wanted to schedule the delivery for several weeks time.

Product: I have been sleeping on my Sleepbear for six weeks now and I am totally thrilled with how comfortable the mattress is. It's so wonderfully deep and just the right amount of support without being too hard or too soft. I have painful hips plus joints/muscles and amazingly do not need a mattress topper any longer because the surface of the Sleepbear provides some TLC. I spent a lot of time researching mattresses, especially non-sprung. I am both relieved and happy that I made the right choice. No regrets.

Read full review
Sleepbear Team

We're pleased our named day delivery service worked well for you :) It's fantastic to hear you're thrilled with the comfort & support you're getting from you Sleepbear! It's great that our sumptuous top layer of latex is forgiving on your joints, while the overall firmness of the mattress gives you the right amount of support for a healthy night's sleep.

Holly Thompson in London
The Sleepbear mattress

16/02/2017

Service:

 
 

Product:

 
 

'Service was great, only improvements would be: - delivery to the room inste...'

The mattress is really comfy...

Service: Service was great, only improvements would be: - delivery to the room instead of just the front door (the mattress is pretty heavy to get up the stairs on your own!) - a smaller delivery window would be great

Product: The mattress is really comfy for sleeping, but not quite so great for sitting up/hanging out in (you sink quite far into it) In general though we love it

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Sleepbear Team

Thanks for your feedback Holly! We aim to offer a 2 man delivery service in the near future, whereby delivery to your room of choice will be possible. Although unlike our free delivery, the 2 man service will likely come at an additional cost to the mattress. We're also working towards a narrower delivery window, however the size of our boxes limits us to specialist courier partners with less delivery options available. Unlike other brands, we don't fold & roll our mattresses to force them into a small box so that any household courier will take them. We gently roll the Sleepbear mattress instead, so it goes into a longer box. This ensures that it recovers fully & quickly once opened :) It's fantastic to hear you're sleeping comfortably on your Sleepbear Holly!

Helen in Leicester
The Sleepbear mattress

15/02/2017

Service:

 
 

Product:

 
 

'Really good service, questions answered quickly, delivered on time & lovely welcome pack included.'

Really good service, questions answered quickly, delivered on time & lovely welcome pack included....

Service: Really good service, questions answered quickly, delivered on time & lovely welcome pack included.

Product: We've had our Sleepbear for over a month now, and I think I can safely say it's not the one for me. It's comfortable enough to sit on, but when my weight's spread across it I find it far too firm and just can't get comfortable. I can't compare to any other memory foam mattresses as this is our first, but I do find it extremely warm some nights and we're only in February so I'm not convinced about the latex fixing the heat issue. I'm also concerned about how hot it'd be in the height of summer! It's a shame really because I was convinced this would be just what we needed, but it's clearly not "the perfect mattress for every sleeper". Unless anything changes in the next couple of weeks I'll be sending it back.

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Sleepbear Team

We're really sorry to hear that you struggled to get used to your new Sleepbear mattress Helen.  Our mattress has been designed for support and comfort with its sumptuous top layer of pure latex.   However, what one person may find too firm, another finds just right.  At Sleepbear we strive to deliver the best sleep experience.  However, there are many contributing factors that can cause a person to sleep hot.   We all sleep at different temperatures but other factors include room temperature and bedding.  The Sleep Council advises an ideal bedroom temperature of around 18-21 degrees Celsius.  100% cotton sheets excel at breathability and moisture wicking along with lightweight covers made of natural breathable fibres.  Mattresses made using Latex have a very low rate of heat complaints and pure latex sleeps cooler than synthetic latex and memory foam. Pure latex provides natural moisture regulation and ventilation to keep you cool in summer and warm in winter. Contact us at any time at hello@sleepbear.co.uk and we will be happy to assist you in whatever way we can. 

Ruby in Manchester
The Sleepbear mattress

15/02/2017

Service:

 
 

Product:

 
 

'Relieved My Back Pain, and Brilliant Customer Service!'

Sleepbear are definitely the future of mattresses....

Service: From start to finish the Sleepbear experience was fantastic. James answered all of my questions without being at all 'salesy', which led to my decision to give them a try - best decision I have made in a long time!

Product: I suffer from scoliosis so need a hard mattress, but my partner prefers a soft bed. This mattress is on the firm side, which has completely cleared up my previously horrendous back pain, but also has a spongey softer element which keeps you comfy! Could not recommend more, think Sleepbear are definitely the future of mattresses.

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Sleepbear Team

Wow thanks for your feedback Ruby! We're elated that Sleepbear's made such a difference to the way you sleep & helped so much with your back pain. Not only that, the feel of the mattress is perfect for you both! :D

John in Havant
The Sleepbear mattress

10/02/2017

Service:

 
 

Product:

 
 

'Pleased with the exceptional customer services delivered by this company'

We were very happy with the customer service we received from Jamie and follow up dealings regarding our order....

Service: We were very happy with the customer service we received from Jamie and follow up dealings regarding our order . Sadly due to our current medical conditions we have realised that now was not a prudent time to be trialing a new mattress. The quality of the mattress was extremely good and we would consider trying again in the future, once we are back to full health.

We cannot praise enough the dealings we have had with Sleepbear and their kind consideration of our current health issues.

Product: We have not made a purchase due to our current medical conditions but can't fault the mattress or the service we received from Sleepbear which was excellent.

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Sleepbear Team

Apologies again that your first email didn't reach us John, but we're glad you were so pleased with the way we helped you with your purchase and dealt with your return. We wish you all the best with your health :) We completely understand that your medical conditions meant that Sleepbear wasn't right for you. Please don't hesitate to back in touch if you ever need sleep related advice, we're here to help!

Jessica Bingham in Colchester
The Sleepbear mattress

03/02/2017

Service:

 
 

Product:

 
 

'Although we had a problem with delivery of our mattress, James offered exce...'

The mattress itself is extremely comfortable....

Service: Although we had a problem with delivery of our mattress, James offered excellent customer service and sorted out the situation in a way that diffused the situation. The mattress itself is extremely comfortable. We did notice a slight smell to the mattress when we first unwrapped it, but it quickly faded. All in all, a great company with a great product.

Product: Fantastic product. Sleeping well!

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Sleepbear Team

We're really pleased you're happy with the way we dealt with your delivery Jessica, and that you love your new mattress! Here's to enjoying fantastic sleep for many years to come!

Funda Onal in London
The Sleepbear mattress

25/01/2017

Service:

 
 

Product:

 
 

'Excellent service by Sleepbear'

I now sleep pain and ache free which is something I was beginning to think was normal...

Service: This mattress has changed everything!

Product: This mattress has changed everything... I now sleep pain and ache free which is something I was beginning to think was normal. Not only has my sleep improved but my usual back ache I would have daily has started to get better and it's only been 2 weeks. It has also helped my partner.

I can not recommend this mattress enough, it is definitely worth the investment!

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Sleepbear Team

That's Fantastic! It's brilliant to hear your Sleepbear is supporting you better than your previous mattress, for a full & pain free night's sleep. We hope your daily back pain continues to improve, thanks to the additional support while you sleep :)

Ted in Louth
The Sleepbear mattress

23/01/2017

Service:

 
 

Product:

 
 

'Good service by Sleepbear'

Nice and comfy...

Service: No problem

Arrived when it was supposed to.

Product: Nice and comfy

Time will tell if it wears ok.

So far so good

Read full review

Peter Stubbs in St. Helens
The Sleepbear mattress

18/01/2017

Service:

 
 

Product:

 
 

'Definitely recommend a sleepbear'

Have had the sleepbear for about 10 days now great mattress...

Service: Received mattress on time box was damaged mattress was ok rolled it out on bed ok no smell.we had a memory foam mattress before with did have a slight smell for about a week. Have had the sleepbear for about 10 days now great mattress better than the one we had definitely recommend a sleepbear

Product: 

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Sleepbear Team

We're sorry to hear your box was damaged in transit Peter, but it's good to know it did it's job and protected your mattress. We also wrap each Sleepbear in a double layer of polythene for this reason, to keep it extra safe! It's great to hear you've made an improvement over your old mattress by choosing Sleepbear :) Enjoy!

Soraya Marr in Cardiff
The Sleepbear mattress

16/01/2017

Service:

 
 

Product:

 
 

'Great mattress and great service'

I think that the mattress has a firm feel to it, which I like....

Service: I have been sleeping on the mattress for a couple of months now and I'm happy with the purchase. I think that the mattress has a firm feel to it, which I like, but unlike a firm mattress, the foam supports every part of the body.

The service from the sleepbear team is really great and the 3 month guarantee provides peace of mind, although I wont be claiming on it.

Product: The sleepbear mattress has a firm feel, which I like, although it does shape to the body and provide support to every part. I have been sleeping on it for a couple of months now and I have found that I don't wake up with back ache in the mornings like I did before.

The customer service from the sleepbear team is excellent and the 3 month guarantee means you can buy with confidence.

Read full review
Sleepbear Team

Thanks for your feedback, it's good to know our 100 night trial gave you peace of mind. It's great to hear you like the feel of your new mattress, and it provides all the support you need to stop your morning back ache :)

Stuart Anderson in Dunfermline
The Sleepbear mattress

13/01/2017

Service:

 
 

Product:

 
 

'Very comfy'

Love our new mattress ,no more sore backs!!...

Service: Love our new mattress ,no more sore backs!!

Product: Fab mattress and fab service

Read full review
Sleepbear Team

Great to hear Stuart, we're pleased you're benefiting from your Sleepbear mattress! Thanks for your feedback :)

Martine in Oxfordshire
The Sleepbear mattress

13/01/2017

Service:

 
 

Product:

 
 

'Truly impressed, the kings of customer service'

On our old memory foam mattress used to wake up with backache, not anymore....

Service: The most amazing customer service, they truly care about their customers. James dealt with our issue, with kindness, understanding and great care, very impressed, he went the extra mile. Would truly recommend them..not mentioning the mattress which is very comfortable too.

Product: A very comfortable mattress, it has helped my back greatly. On our old memory foam mattress used to wake up with backache, not anymore.

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Sleepbear Team

Thanks Martine, this really means a lot! We always try our best, so we're glad we got it right for you and you're happy with the end result :) We couldn't have better feedback than this, it's fantastic to hear you're truly feeling the benefits of Sleepbear!

Abigail in East Grinstead
The Sleepbear mattress

13/01/2017

Service:

 
 

Product:

 
 

'The process was excellent from start to finish'

My daughter loves her new mattress....

Service: The process was excellent from start to finish. Great discount in the winter sale, fast date specific delivery, Tuffnells's driver carried mattress upstairs for me unprompted. My daughter loves her new mattress, nightshirt and mask. Fabulous!

Product: As described. Supportive and comfortable.

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Sleepbear Team

Thanks for your feedback Abigail, we're really pleased to hear your Daughter's chuffed with her Sleepbear & goodies!

Luda in Cowes
The Sleepbear mattress

12/01/2017

Service:

 
 

Product:

 
 

'Great service'

Very quick delivery and communication was excellent....

Service: Very quick delivery and communication was excellent.

The mattress came in clean undamaged packaging.

Everything was as I expected.

Product: We have had this product for a couple month now and I would certainly reccommend it to anyone who is thinking of buying a new mattress.

So comfortsble, you never want to get out of bed!

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Sleepbear Team

Great to hear you love your new mattress! You may need a louder alarm now you've got a Sleepbear ;)

Guillaume in London
The Sleepbear mattress

12/01/2017

Service:

 
 

Product:

 
 

'Very comfortable mattress'

We sleep much better on Sleepbear mattress then on our old one....

Service: Very comfortable mattress, we are very pleased with the purchase. Quick delivery. For the first two nights we thoughts that it is softer then our old one, but actually the balance is perfect for us. Highly recommend.

Product: Very pleased with the purchase. We sleep much better on Sleepbear mattress then on our old one.

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Sleepbear Team

That's great to hear Guillaume, we're pleased you love the comfort & support of your Sleepbear :) It's fantastic that you're feeling the benefits of your Sleepbear over your old mattress. Thank you for the feedback!

Brian Reardon in Folkestone
The Sleepbear mattress

12/01/2017

Service:

 
 

Product:

 
 

'Excellent product''

Very happy with comfortable mattress and several goodies...

Service: Very quick delivery of a product that I am very pleased with.

Very professional.

Product: Very happy with comfortable mattress and several goodies.

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Sleepbear Team

Thanks for your feedback Brian, we're glad you're very pleased with your new mattress & happy with the service you received. Great to hear you find your Sleepbear very comfortable! And you enjoyed the welcome bag :)

Dawn Hunter in Lichfield
The Sleepbear mattress

22/12/2016

Service:

 
 

Product:

 
 

'Glad I invested.....'

Kept it real and didn't bad mouth their competitors. Firm to the touch but after lying down was moulded into the mattress....

Service: Excellent customer service helped with advice on the purchase. Kept it real and didn't bad mouth their competitors The mattress so far has not disappointed. Firm to the touch but after lying down was moulded into the mattress. So far getting a decent night's sleep and the aches and pains of a bad back (bulging disc) are beginning to ease up.

Product: Too early to give 5 stars but so far so good. Getting a good nighhts sleep and the aches and pains are beginning to ease off.

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Sleepbear Team

We're glad you found our advice friendly & helpful Dawn :) great that your new Sleepbear is helping with your aches & pains, and you're getting a better night's sleep!

Derek Thomson in Dunbar
The Sleepbear mattress

14/12/2016

Service:

 
 

Product:

 
 

'Excellent product and no problems with the delivery'

It is quite superb...

Service: Excellent product and no problems with the delivery - I was slightly worried in case the mattress did not live up to my expectations as they are not cheap, but it is quite superb.

Product: 

Read full review
Sleepbear Team

Great to hear that everything went smoothly and Sleepbear lived up to your expectations Derek!

David in Birmingham
The Sleepbear mattress

12/12/2016

Service:

 
 

Product:

 
 

'Better quality than the other online mattress sites I've come across.'

Sleepbear had latex, the stuff expensive brands use in their mattresses....

Service: I had just moved into a new house and was on the lookout to buy... everything.

I bought a mattress after not looking much from another online mattress company that sounds like "Steve" and I wasn't impressed, all this money for some hard foam. I sent it back and started to look properly.

I looked around on the internet and stumbled upon Sleepbear.

I wanted something high quality and comfortable. Me being me however I wanted it at a good price.

I researched all of these "online mattress company" sites with their similar guarantees and promises and started then to look at what the mattresses were made out of. Sleepbear had latex, the stuff expensive brands use in their mattresses and the others all had, well lots of different types of foam.

If I was going to spend a third of my life on something I wanted it to be good. Sleepbear didn't disappoint. The mattress arrived rolled up and compressed so considering it was a king size mattress I got it up the stairs fairly easily. The packaging wasn't great in all honesty but the customer service was amazing they refunded my delivery costs and sent me a box of chocolates (which I used to subdue the other half while I got to play video games in peace, so bonus points to you there).

You get a cool little welcome pack, a decent mattress without paying over the odds. All made in Britain, supporting home grown business. Seemed like a good choice and I don't regret it after months of owning it. Amazing what a few decent night's worth of sleep can do and Sleepbear has earn't my approval (and I'm a very grumpy and fussy kinda guy).

Product: The customer service with this was amazing, the mattress even better. Latex mattresses at a decent price are rare and this was spot on. A great return policy if I didn't like it and made in Britain. Best mattress I found online. I tried another from another company and it was just hard foam. Spend a little extra. You won't regret it... and if you do just send it back. No harm done but I recommend it and if you are or you're sharing this bed with a grumpy, fussy person you'll do just fine.

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Sleepbear Team

Thanks for such an in-depth insight into your experiences David, I know many of our customers will find this very useful! We're overjoyed to know that you love your Sleepbear, and that you found the right mattress for you in the end. You've identified the key differences between our mattress and the others out there, and we're pleased you're enjoying the benefits of our pure latex top layer :)

Michael Reid in Dundee
The Sleepbear mattress

07/12/2016

Service:

 
 

Product:

 
 

'First rate'

I can now lie in bed as long as I want, and I wake up feeling refreshed....

Service: Answered my questions promptly, and the whole process from buying to delivery went smoothly.

Product: First impressions are good. Only giving 4 stars purely because I haven't had the mattress long enough. If it is still the same after a year it would be a 5.

After an accident, I was left with chronic pain in my hip and leg due to nerve damage and scar tissue. I have trouble sleeping, and pressure on my hip is enough to wake me up. I usually get up around 5am as the pain is too much by then. I'm still waking up during the night on the new mattress, but I think that this is a learned habit that will change, as I can now lie in bed as long as I want, and I wake up feeling refreshed. It has been a long time since I thought of my bed as anything other than a torture device!

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Sleepbear Team

We're really pleased that your Sleepbear has already begun to make a difference to the quality of your sleep Michael. Hopefully you'll be enjoying uninterrupted nights of sleep soon!

Tracey in Bradford
The Sleepbear mattress

05/12/2016

Service:

 
 

Product:

 
 

'Sleepbear mattress'

I ordered 3 sleepbear mattress and all of them are brilliant...

Service: We found the service very reliable and the product was great I ordered 3 sleepbear mattress and all of them are brilliant I would definitely recommend this product to family and friends

Product: 

Read full review
Sleepbear Team

You have a whole family of Sleepbear's Tracey! We're glad you love them & you're pleased with the service you received :)

Lucy Dearlove in Kidderminster
The Sleepbear mattress

29/11/2016

Service:

 
 

Product:

 
 

'Sleepbear has made such a difference!'

We scheduled delivery during checkout which worked really well! Our Super King mattress arrived on time...

Service: We scheduled delivery during checkout which worked really well! Our Super King mattress arrived on time. Friendly & helpful service from the team at Sleepbear.

Product: My husband is awaiting a hip replacement, with our old sprung mattress he would wake 6-7 times a night from feeling so uncomfortable. Now we have a Sleepbear, he only wakes once or twice a night! I also suffer from lower back pain, and since getting Sleepbear over a week ago, I'm sleeping like a log. It's been fantastic for both of us, we love it and we'll be recommending it to all our friends & family. We're re-decorating our daughters bedroom in the New Year and we'll be buying her a Sleepbear mattress as well!

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Sleepbear Team

Wow that's amazing feedback for us to receive Lucy, to know that Sleepbear is helping you both so much! We hope everything goes well with your man's operation and he recovers quickly from the comfort of your new supportive mattress!

Deborah Wade in Littlehampton
The Sleepbear mattress

26/11/2016

Service:

 
 

Product:

 
 

'Best sleep!'

Did lots of research and glad I decided on sleepbear...

Service: Great mattress and so comfortable. It's true best sleep ever! Can't wait to purchase the pillow.

Product: It's fantastic so happy. Really comfortable mattress. Did lots of research and glad I decided on sleepbear.

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Sleepbear Team

We'll be sure to let you know as soon as they're available Deborah! It's brilliant to hear your research paid off and you love your new Sleepbear Deborah - you've certainly found the most comfortable & premium mattress going for £599!

Justin Meggitt in Cambridge
The Sleepbear mattress

23/11/2016

Service:

 
 

Product:

 
 

'Excellent service and product! (So far)'

Excellent service and product! (So far).

Service: Excellent service and product! (So far)!

Product: 

Read full review
Sleepbear Team

Great to hear Justin!

Yasmin Checkley in Corby
The Sleepbear mattress

08/11/2016

Service:

 
 

Product:

 
 

'Top Quality A+'

We bought two double mattresses for each of our sons, they are both really happy with them...

Service: The customer service we have received from Sleepbear is 5 star, All questions were answered and we found them to be honest and helpful and show genuine passion for their products. I would highly recommend sleepbear for their customer service and a quality product. Welldone Sleepbear.

Product: We bought two double mattresses for each of our sons, they are both really happy with them and have been since the first night they slept on them. We were away for a couple of nights after delivery which meant they had a longer time to settle than required. Our eldest sons previous mattress was a Silent Night memory foam, it was only 2 years old but had developed a dent in the middle that had never recovered, which left him sleeping in awkward positions. He is 13 and only weighs 5.5st. These mattresses, are not as firm as I was expecting, but are supportive. They are top quality and so far we are really pleased with them and feel that with the 10 year guarantee they're a worthwhile investment in ensuring a great night sleep every night for the next 10 years :)

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Sleepbear Team

That's fantastic to hear Yasmin! It's great to know we're improving sleep with our mattress, which is what we set out to do. You've looked at this as an investment in your sons sleep and well being over the next 10 years, which is what we try to advocate. For around 16p/night over 10 years, your sons are enjoying the fantastic benefits of Sleepbear!

Siobhan in Renfrewshire
The Sleepbear mattress

03/11/2016

Service:

 
 

Product:

 
 

'Could not be happier'

It's absolutely amazing, extremely comfortable and cosy....

Service: Our item was received promptly and we are delighted with it. The customer service was second to none.

Product: It's absolutely amazing, extremely comfortable and cosy. It's like sleeping on a very comfy cloud.

Read full review
Sleepbear Team

That's fantastic Siobhan, it's lovely to hear that our customers love Sleepbear as much as we do!

Sue in Worcestershire
The Sleepbear mattress

26/10/2016

Service:

 
 

Product:

 
 

'Fallen in love with my Sleepbear'

So far on my sleepbear I'm getting more sleep and feeling much better in the morning...

Service: I was emailed back straight away with any questions i had before I bought the matress and it arrived exactly when they said it would! The box was a bit worse for wear but I suppose it would be after a long journey? Matress was absolutely perfect inside though.

Product: After my first weekend with the sleepbear matress I was in love with it. Its lovely quality and plush, not too soft but not too firm either so just right for me. My old memory foam one was hard so I woke up aching and it got too hot. So far on my sleepbear I'm getting more sleep and feeling much better in the morning. The welcome bag was a lovely surprise!

Read full review
Sleepbear Team

It's great to know the team did their job well and responded quickly to all your queries Sue. We're sorry to hear that your box didn't arrive in the best condition, although it appears to have done a good job of protecting your new mattress :) Many sleepers are reluctant to upgrade their old mattress to a new one, but it sounds as though it was definitely the right decision for you. It's great to know you're enjoying the benefits of Sleepbear already Sue!

Heddwyn Coombs in Stafford
The Sleepbear mattress

18/10/2016

Service:

 
 

Product:

 
 

'#isleepbear - Accept No Imitations. Better than Tempur, Eve, Simba!'

We've tried numerous mattress'; Tempur, Eve and Simba to date, this is by far the best one...

Service: Easy transaction from start to finish, Arrived on time, easy to use website and really helpful information about the mattress.

Product: We've tried numerous mattress'; Tempur, Eve and Simba to date, this is by far the best one. The quality is outstanding, so comfortable. You don't overheat like all the other memory foam mattress' out there - it's really true what they say about the latex!!

I can't recommend enough, it really is that good!!

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Sleepbear Team

It's great to hear when our customers are as passionate about Sleepbear as we are Heddwyn! And more importantly, that you're feeling the added benefits of your Sleepbear mattress already. Enjoy National Lie-in Day this weekend!

Stephen Neve in Whitstable
The Sleepbear mattress

10/10/2016

Service:

 
 

Product:

 
 

'Well worth the investment'

After just two sleeps we were both used to the mattress and enjoying the extra comfort it delivers....

Service: Proffesional and exceptional customer service

Product: My first thoughts was it was a little softer than my previous memory foam mattress. But after just two sleeps we were both used to the mattress and enjoying the extra comfort it delivers.

Read full review
Sleepbear Team

Great to hear you're both feeling the benefits of Sleepbear already! The feel of Sleepbear can be quite deceptive to many when sitting on the edge of the bed for instance. However once lying down, Sleepbear comes into its own and you weight is perfectly distributed across the whole mattress for perfect support. This is thanks to the amazing properties of the sumptuous pure latex we use. Here's to the start of 10+ years of brilliant sleep Stephen!

Jennifer Elliott in Cheltenham
The Sleepbear mattress

07/10/2016

Service:

 
 

Product:

 
 

'Fantastic product'

I love my new Sleepbear matress. I haven't slept this comfortable in years...

Service: The staff at Sleepbear where friendly and knowledgeable. Received my product on the day I asked by a polite and efficient young man.

Product: I love my new Sleepbear matress. I haven't slept this comfortable in years. The website description of this mattress is spot on and I would definitely recommend it to my friends.

Read full review
Sleepbear Team

We're really pleased to hear you love Sleepbear as much as we do Jennifer, and that your sleep has benefited from sleeping on our mattress. We'd love to hear from your friends if they have any questions on Sleepbear whatsoever :)