Terms & Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the goods ("Goods") listed on our website  www.sleepbear.co.uk ("our site") to you. www.sleepbear.co.uk is the property of SLEEPBEAR LIMITED.

Please note - these Terms & Conditions do not supersede your statutory rights under the Sale of Goods acts: they are merely designed to clarify the principles and procedures by which we operate. In any event, we aim to serve our customers fairly and squarely and - should a dispute arise - we will always seek to find a speedy and amicable solution to the problem.

Who and where is Sleepbear?

SLEEPBEAR is operated by SLEEPBEAR LIMITED, a UK company registered under English Law at 8 Church Green East, Redditch B98 8BP. Company Registration No. 10147086. VAT No. 244 6697 73

Tariffs, Taxes & VAT

Prices on the SLEEPBEAR website are quoted inclusive of UK taxes (VAT). The price without VAT is also shown in smaller figures for illustration for non-European Union buyers.

For delivery to countries inside the European Union (EU), prices including VAT are applied. For delivery to countries outside of the EU, prices exclusive of VAT are applied. For all non-EU deliveries, purchasers are responsible for duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped.

Delivery & Returns

Dispatch Timescales

For orders received before 11am on a business day, we will always try to dispatch your Goods within 1 business day of receipt, for orders placed after 11am, we shall always try to dispatch within 2 business days of receipt.

The cut-off point for Saturday delivery in the same week the order is being placed, is Thursday by 11am. Orders after this point will qualify for delivery on the following Saturday.

These dispatch times are assuming we have the materials in stock. If we do not have the materials in stock, we will quickly advise you of this and let you know how long it will take for us to expedite your order especially for you.

Scheduled delivery is not guaranteed and delivery to outlying areas such as the Scottish Highlands may take longer than scheduled.

Delivery of Goods

All orders are sent to you via a secure designated carrier like Tuffnells, XDP, etc and will require a signature on delivery. Delivery windows are as follows: Mon-Fri 8am-6pm, Sat 8am-6pm.          

Standard UK delivery of the SLEEPBEAR Mattress is 2 business days for orders placed by 11am Mon-Fri and is free, there are no hidden costs at checkout. 

Saturday delivery is £20, when selected, this cost is added at checkout in addition to the cost of the Goods.

Delivery of Goods will take place at the address entered during the order process. If you want delivery to another address then we need to receive notification by email or phone. Delivery takes place to the front door of the property.

Provided that we deliver the Goods to the address you have specified in the order (or any other address agreed by us in writing) then the Goods will be deemed to have been delivered and we will not be liable to you for non-delivery of the Goods. We do not have to satisfy ourselves that the person who accepts delivery at the address you have provided is you (or is a person authorised by you to accept delivery of the Goods).

Goods are only delivered by us, or by a third party contracted to undertake delivery on our behalf, to the inside of your doorstep. If you request that Goods are taken anywhere else then we or any third party contractor shall not be liable for any damage to fixtures, fittings or the structure of your accommodation (e.g. plasterwork, brickwork) that may occur. Such an action is undertaken at your own risk.

Goods Damaged in Transit

Unfortunately, we are not responsible for damage which occurs after the goods have been handed to the postal or courier service. However, should you be unfortunate enough to receive damaged goods, let us know immediately. Please retain all relevant documentation so that we can make an insurance claim against the carrier's insurers. If the parcel you receive is battered, please note the fact when you sign for it, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as "Damaged package; goods not yet inspected" to warn the carrier that a claim may follow.

Returns

If your SLEEPBEAR has been delivered by us but you have changed your mind, we will collect your Mattress at no extra cost as long as you inform us within 100 days.

Free collection & return will be via prior arrangement to Mainland UK customers only - our charity partner will collect the unwanted Goods on a weekday that suits you (Mon-Fri Only).

The collection will take place anywhere between 8am & 6pm and it is your duty to be available to package and pass the mattress back to our collections company.

Our refund and exchange policy

Mattresses:

You are eligible for a full refund if you inform us within the 100 day trial period of receiving your mattress. Within Mainland UK, we arrange free collection and return.

To be eligible for a full refund, your mattress must be damage and stain free so it can be donated to our chosen charity partner. If your mattress is damaged or stained, our charity partners reserve the right to refuse collection of your mattress, at their sole reasonable discretion. If your mattress is refused collection, SLEEPBEAR reserve the right to refuse your refund under the terms of the 100 day trial, at our sole discretion.

Saturday delivery is non-refundable. Collection costs will be incurred for overseas returns, and refunds for overseas orders will be less the cost of delivery. 

Pillows and Mattress Defenders:

You can return your pillow at your own cost within 30 days of receiving it, as long as the sealed packaging has not been opened and the goods are in resalable condition. For health and hygiene reasons, we cannot accept returns of used pillows or mattress defenders.

We will only refund your money once the returned goods have been received by us and are in the acceptable conditions as specified above.

Price and payment

Our prices include standard delivery costs.

Payment for all Goods must be by credit or debit card, or by PayPal. Your credit or debit card will be charged at the time the order is made.

Title to the Goods

Title for goods belongs to SLEEPBEAR until your full payment is cleared, at which point it transfers to you in its entirety.

100 Night Trial

Our 100 night trial gives you the opportunity to test the mattress at home after purchase, for 100 nights - starting from the day of delivery. You can contact us at any time to arrange a collection and refund if you are not entirely happy with the mattress. On the understanding that your mattress is damage and stain free, you will receive a full refund, excluding Saturday delivery or the cost of shipping & return outside of Mainland UK. Your refund will be processed once the mattress is collected by our charity partner or mattress recycler and inspected for damage/abuse. Collections are free of charge for customers within Mainland UK and it is your duty to be available to pass the mattress back to our collections company.

The 100 night trial is limited to one mattress per household, any additional mattresses can only be returned if they are suitable for resale. This means that any additional mattresses removed from their original packaging, cannot be returned for health protection and hygiene reasons, as they are deemed to have been 'used'. Only one opened/used mattress can be returned to us for a full refund under the normal terms of the 100 night trial, any additional mattresses can only be returned in their original packaging (vacuum packed, rolled & boxed) within 14 days of delivery, at the customer's cost.

Any additional items/goods that come included with the mattress purchase as part of a promotion, must be also returned along with the mattress to qualify for a full refund under our 100 night trial policy. Examples of possible scenarios where this applies, could be:

  • You've purchased a mattress that comes with a free pillow. You must return both the mattress and free pillow in order to receive a full refund under our 100 night trial.
  • You've purchased a mattress and pillow, and received a second pillow for free. You must return the mattress and the free pillow in order to receive a full refund under our 100 night trial.

We reserve the right to refuse the 100 night trial to anyone associated with a mattress manufacturer/brand.

Our 10-Year Mattress Guarantee

Sleepbear 10-year mattress guarantee

We are proud to offer a 10 Year guarantee on our mattress as it meets the highest standards for domestic use.

Please note that this guarantee is provided free of charge and in addition to the rights given to you by the law. Please note also that our 10-year guarantee operates in accordance with the terms and conditions stated below.

What does the guarantee cover?

This guarantee covers defects in materials and workmanship in the following components of a SLEEPBEAR mattress during normal domestic use only:

  • Deterioration which causes the mattress to have a visible indentation or sag greater than one inch, as long as that indentation or sag has not resulted from use of an improper or unsupportive foundation, or by a person weighing above the recommended weight limit of 114kg.
  • Any physical flaw in the mattress that causes the foam material to split or crack, as long as the mattress has only been used for normal domestic use and has not been handled improperly.
  • Any manufacturing defect in the zipper assembly or the fabric of the mattress cover.

And, what the guarantee does not cover?

If it does not fall into one of the categories above in the ‘What does the guarantee cover?'  section, then it is not covered by our guarantee.

By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):

  • A normal increase in the softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the mattress.
  • Comfort preference.
  • Abnormal use.
  • Use other than normal domestic use.
  • Physical abuse or damage to mattress which causes defects such as burns, cuts, tears, liquid damage or stains.
  • Replacement of a SLEEPBEAR mattress due to defective cover (so that, for example, if you purchase a mattress and only the cover is defective, then we might only replace the cover and not the whole mattress).
  • Any mattress (whether manufactured by SLEEPBEAR or not) sold by a reseller who is not an authorised SLEEPBEAR reseller.
  • Any mattress not opened within one month of the date of delivery.

When does the guarantee start?

The guarantee starts on the date of delivery of the mattress and lasts until the end of 10 years from that date.

What should you do if you believe you have a claim under the guarantee?

If you believe there is a defect which is covered by this guarantee, you should get in touch with our customer service team and they will:

  • Ask for a description and any evidence of the defect which you believe is covered by the guarantee;
  • Arrange pick up for your defective mattress;
  • Decide if SLEEPBEAR will cover the shipping costs required to return your mattress based on if you have a valid claim under the guarantee.

What do we do when we get all this from you?

When we receive from you the mattress and information above, we will cross-examine the mattress. We will decide at our sole reasonable discretion if it is covered under the guarantee.

If it is covered by the guarantee, we will:

  • (at our sole discretion) either repair the defective mattress or replace it with the same or a comparable mattress;
  • pay the costs of repairs, spare parts, labour, travel, postage, repair and delivery; and
  • ship the repaired or replaced mattress back to you.

If it is not covered by the guarantee, we will ask you if you want us to return the mattress to you (at your cost) or recycle the mattress (both at your cost). We have a strict ‘no landfill’ policy for mattresses.

What if you have a valid claim under the guarantee and you want an upgraded mattress?

If your mattress is covered by the guarantee and you want to replace it with a more expensive SLEEPBEAR mattress, then please email us at hello@sleepbear.co.uk  however you will be required to pay the difference between the original purchase price of the mattress and that of the upgrade mattress.

What guarantee applies to a replaced or repaired mattress or an upgrade mattress?

A replaced or repaired mattress that is not an upgrade mattress is subject to the same limited mattress guarantee as the original mattress. For example, if you obtain a replaced or repaired mattress that is the same style and price as the original mattress, then the guarantee period of the replaced or repaired mattress begins from the date of delivery of the original mattress.

If you purchase an upgrade mattress however, then you obtain a new limited mattress guarantee and the 10-year guarantee starts on the delivery date of the upgrade mattress.

Who operates this guarantee?

The guarantee is operated by:

SLEEPBEAR LIMITED, 8 Church Green East, Redditch B98 8BP

Please contact our Customer Service at hello@sleepbear.co.uk to initiate a Guarantee claim. We will not accept any other channels for a valid Guarantee claim.

Our 3-Year Pillow Guarantee

Sleepbear 3-year pillow guarantee

We are proud to offer a 3 Year guarantee on our pillow as it meets the highest standards for domestic use.

Please note that this guarantee is provided free of charge and in addition to the rights given to you by the law. Please note also that our 3-year guarantee operates in accordance with the terms and conditions stated below.

What does the guarantee cover?

This guarantee covers defects in materials and workmanship in the following components of a SLEEPBEAR pillow during normal domestic use only:

  • Any physical flaw in the pillow that causes the foam material to split or crack, as long as the mattress has only been used for normal domestic use and has not been handled improperly.
  • Any manufacturing defect in the zipper assembly or the fabric of the pillow cover.

And, what the guarantee does not cover?

If it does not fall into one of the categories above in the ‘What does the guarantee cover?'  section, then it is not covered by our guarantee.

By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):

  • A normal increase in the softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the pillow.
  • Any normal wear and tear of the materials.
  • Comfort preference.
  • Abnormal use.
  • Use other than normal domestic use.
  • Physical abuse or damage to pillow which causes defects such as burns, cuts, tears, liquid damage or stains.
  • Replacement of a SLEEPBEAR pillow due to defective cover (so that, for example, if you purchase a pillow and only the cover is defective, then we might only replace the cover and not the whole pillow).
  • Any pillow (whether manufactured by SLEEPBEAR or not) sold by a reseller who is not an authorised SLEEPBEAR reseller.

When does the guarantee start?

The guarantee starts on the date of delivery of the pillow and lasts until the end of 3 years from that date.

What should you do if you believe you have a claim under the guarantee?

If you believe there is a defect which is covered by this guarantee, you should get in touch with our customer service team and they will:

  • Ask for a description and any evidence of the defect which you believe is covered by the guarantee;
  • Decide if SLEEPBEAR will cover the shipping costs required to return your pillow based on if you have a valid claim under the guarantee.

What do we do then?

When we receive the pillow and information above, we will cross-examine the pillow. We will decide at our sole reasonable discretion if it is covered under the guarantee.

If it is covered by the guarantee, we will:

  • (at our sole discretion) either repair the defective pillow or replace it with the same or a comparable pillow;
  • pay the costs of repairs, spare parts, labour, travel, postage, repair and delivery; and
  • ship the repaired or replaced pillow back to you.

What guarantee applies to a replaced or repaired pillow?

A replaced or repaired pillow that is not an upgrade pillow is subject to the same limited pillow guarantee as the original pillow. For example, if you obtain a replaced or repaired pillow that is the same style and price as the original pillow, then the guarantee period of the replaced or repaired pillow begins from the date of delivery of the original pillow.

If you purchase an upgrade pillow however, then you obtain a new limited pillow guarantee and the 3-year guarantee starts on the delivery date of the upgrade pillow.

Who operates this guarantee?

The guarantee is operated by:

SLEEPBEAR LIMITED, 8 Church Green East, Redditch B98 8BP

Please contact our Customer Service at hello@sleepbear.co.uk to initiate a Guarantee claim. We cannot take into account any other channels for a valid Guarantee claim.

Promotions & Discount Codes

No discount codes can be used in conjunction with Divido 0% finance or any other offer. All discount codes exclude the sale category unless otherwise specified. 

Discount codes exclude the Sleepbear pillows unless otherwise specified. Discount codes may also be subject to additional terms and conditions (including an expiry date/time) which will be shared at the point of publication. All discount codes are subject to availability and only one code can be used per order.

Any additional items/goods that come included with the mattress purchase for 'free' as part of a promotion or discount, must be also returned along with the mattress in order to qualify for a full refund under our 100 night trial policy. Examples of possible scenarios where this applies, could be:

  • You've purchased a mattress that comes with a free pillow. You must return both the mattress and free pillow in order to receive a full refund under our 100 night trial.
  • You've purchased a mattress and pillow, and received a second pillow for free. You must return the mattress and the free pillow in order to receive a full refund under our 100 night trial.

Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").

A Force Majeure Event includes any act, event, non-happening, omission accident or Act of God beyond our reasonable control.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time.

You will be subject to the policies and terms and conditions in force at the time that you order your SLEEPBEAR from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Delivery Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the mattress).

Contacting Us

The easiest way is to use the form on our Contact Us page. You can email direct on hello@sleepbear.co.uk. Alternatively you can write or phone at SLEEPBEAR, 8 Church Green East, Redditch B98 8BP. Telephone 0808 164 0900. 

Privacy of Information

Please refer to our Privacy Policy for more information.

Applicable Law and Courts of Jurisdiction

All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English legal processes and under the jurisdiction of English Courts. In the event of disagreement between SLEEPBEAR and its clients, which cannot be mutually resolved in a reasonable time period, customers are invited to participate in a mediation process to settle the dispute. However, this is not compulsory and does not affect the consumer's rights to bring legal proceedings against SLEEPBEAR. If the mediation process is agreed, then either party may ask the Institute of Directors (UK) to appoint a mediator to settle any dispute before bringing the matter into the legal process. In this event, both parties agree to be bound by the decisions of such mediator and mediation process.