This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the goods (“Goods”) listed on our website  www.sleepbear.co.uk (“our site”) to you. www.sleepbear.co.uk is the property of SLEEPBEAR LIMITED.

Please note – these Terms & Conditions do not supersede your statutory rights under the Sale of Goods acts: they are merely designed to clarify the principles and procedures by which we operate. In any event, we aim to serve our customers fairly and squarely and – should a dispute arise – we will always seek to find a speedy and amicable solution to the problem.

Who and where is Sleepbear?

SLEEPBEAR is operated by SLEEPBEAR LIMITED, a UK company registered under English Law at 8 Church Green East, Redditch B98 8BP. Company Registration No. 10147086. VAT No. 244 6697 73

Tariffs, Taxes & VAT

Prices on the SLEEPBEAR website are quoted inclusive of UK taxes (VAT). The price without VAT is also shown in smaller figures for illustration for non-European Union buyers.

For delivery to countries inside the European Union (EU), prices including VAT are applied. For delivery to countries outside of the EU, prices exclusive of VAT are applied. For all non-EU deliveries, purchasers are responsible for duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped.

Delivery

Two Man White Glove Delivery Service

We use the Keen & Able 2 Man Premium Courier Service for all Mainland UK and Ireland deliveries.
They offer a 2 man service directly to your room of choice and deliver between 7 AM and 9 PM.
You will need to advise which room they should deliver the mattress to, otherwise, they will leave it in the hallway.
They will not remove the old packaging or unpack the mattress for you, unless you request it before delivery.

You can also have your old mattress removed at the time of delivery, which can be selected on the product page for an additional £40.
Because the courier is specifically sent to your area to deliver and there are numerous previous confirmations of the date and time that the parcel will be delivered, if you are not home to receive the delivery and need to reschedule, there will be a charge of £30.

If the driver cannot get to your area or cannot arrange the delivery on the time and date promised, it will be rescheduled for free.
At checkout, you will be able to see different delivery options to choose from, depending on your postcode.

Mainland UK Delivery within 7 days

For postcodes in England, Wales and Lower Scotland, Keen & Able will deliver within 7 days after your order has been accepted and processed by SLEEPBEAR.
The couriers get in touch with you directly to book in a date suitable for you.
The delivery will not take place, unless you confirm a date with the couriers.
You will be advised of your 4 hour- time slot the evening before delivery via text or email.

The morning of delivery, this slot will be narrowed down to a 2-hour time slot.
30 minutes before delivery, you will receive a call from the couriers to say they are on their way.

Please note that these time slots are estimated only and can change due to traffic.

We offer this service free of charge, as standard.

Upper Scotland

This delivery option counts for the following postcodes AB, PA, PH, FK, KA, IV.
Delivery may take up to 10 days after your order being accepted and processed by SLEEPBEAR.
The couriers get in touch with you directly to book in a date suitable for you.
The delivery will not take place, unless you confirm a date with the couriers.
You will be advised of your 4 hour- time slot the evening before delivery via text or email.

The morning of delivery, this slot will be narrowed down to a 2-hour time slot.
30 minutes before delivery, you will receive a call from the couriers to say they are on their way.

Please note that these time slots are estimated only and can change due to traffic.

The fee for this service is £20.

Northern Ireland & Republic of Ireland

This delivery option counts for the Scottish Mainland KW-Postcodes, Northern Ireland and the Republic of Ireland. Delivery can take up to 14 days after your order being accepted and processed by SLEEPBEAR.
The couriers get in touch with you directly to book in a date suitable for you.
The delivery will not take place, unless you confirm a date with the couriers.
You will be advised of your 4 hour- time slot the evening before delivery via text or email.

The morning of delivery, this slot will be narrowed down to a 2-hour time slot.
30 minutes before delivery, you will receive a call from the couriers to say they are on their way.

Please note that these time slots are estimated only and can change due to traffic.

The fee for this service is £50.

Isle of Wight, Isle of Man, The Orkney Islands, Isle of Lewis & Harris, Shetland, The Channel Islands

For Offshore deliveries excluding Ireland, we use our alternative courier.
This will be a standard 1-man courier and therefore they only deliver to your doorstep.
They deliver between 9 AM and 5 PM and no time slots will be given.
Delivery can take up to 7-10 working days after your order being accepted and processed by SLEEPBEAR.

The fee for this service is £50.

Cut Off Time & Saturday Deliveries

Your order has to be placed before 11 AM on a working day to be processed and shipped the same day. If you order after that time, the order will be processed the next working day.

For the majority of areas, we offer a Saturday delivery service also which can be selected at checkout for a fee of £20.

When you pick Saturday delivery service, we will automatically assume that you’re looking for delivery on the nearest Saturday. If you’d like to arrange delivery for a Saturday in advance, simply contact one of our team members via the online chat or phone and we will pre-set it for you.

Keen & Able deliver 7 days a week, however it is not possible to pre-book deliveries on Sundays or Bank Holidays.

Changes of Delivery Details

If you need to change your delivery details, simply speak to one of our team members via the online chat or email.
Please note, that any changes to your delivery address may result in changes of your delivery date.

If you need to amend your delivery details the day before the scheduled delivery date, please note that the cut off time for these changes to be accepted and processed is weekdays 11 AM.

Leaving Your Delivery In A Safe Place or With A Neighbour

If you would like the couriers to leave your delivery in a safe place or with a neighbour after placing the order, please speak to one of our team members via the online chat, email or over the phone to have this passed on to the couriers. However, your delivery will only be left in a safe place, if you confirm it in writing via email.

Deliveries When Purchased Using 0% Finance

Any order made on our website for which payment is done under credit terms will need to be delivered to the billing address at which the credit application has been registered to. This is due to the Credit Company’s security checks and there are no exemptions.

If you have placed your order and want to change the delivery address, you can contact our credit company which will request some information from you, following which will advise us whether it is OK to amend the address. Please note that our team will not be able to change the delivery address for you without prior agreement from the credit company.

Late or Missed Delivery

Although over 95% of our deliveries arrive on time on the date specified, some deliveries can be delayed or missed due to a number of factors, usually ones we cannot predict or prevent.

In case our delivery is late or has been rescheduled for another day, our customer services team will aim to contact you as soon as possible and discuss the options with you.

Sometimes, a delay may result in the courier having to deliver the goods on the following day. If this is the case, we will call you to find out if next day delivery is possible and where required, offer free Saturday delivery to prevent any more time having to be taken off work.

We will not offer any compensation for time taken off work in case a delivery has been delayed. While we can sometimes work out a quicker solution or offer special treatment for delays with your delivery caused by a mistake on ours or our couriers’ behalf, we cannot be held responsible for delays caused by unpredictable scenarios like traffic jams, extreme weather conditions, accidents or van breakdowns. In all cases of a delivery being delayed, we will do our best and work with our couriers to get the goods to you at the nearest possible and convenient time.

We recommend you do not throw away your current mattress until our mattress has been delivered and set up. Any inconvenience due to the disposal of your mattress prior to our mattress delivery, then our delivery being delayed, will not be compensated.

Additionally, we reserve the rights to deliver any promotional items separately from the mattress, which could mean the delivery for those items would have to happen on a different date.

Goods Damaged in Transit

Unfortunately, we are not responsible for damage which occurs after the goods have been handed to the postal or courier service. However, should you be unfortunate enough to receive damaged goods, let us know immediately. Please retain all relevant documentation so that we can make an insurance claim against the carrier’s insurers. If the parcel you receive is battered, please note the fact when you sign for it, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as “Damaged package; goods not yet inspected” to warn the carrier that a claim may follow.

Returns

Mattresses:

If you want to return your SLEEPBEAR mattress within the trial period you must inform us through the returns process on our website here within 40 days of receiving your mattress. No other means of communication will be accepted.

Free collection & return will be via prior arrangement to Mainland UK customers only – our charity partner will collect the unwanted Goods on a weekday that suits you (Mon-Fri Only).

The collection will take place anywhere between 8am & 6pm and it is your duty to be available to package and pass the mattress back to our collections company.

Pillows, Duvets and Mattress Defenders:

We do not accept returns of Pillows, Duvets or Mattress defenders unless they are still in their original packing. This is for reasons of hygiene. Once the packaging on these items has been opened we will not refund you. If you have not opened the packaging, then you must proceed through our returns process on our website here.

Our refund and exchange policy

Mattresses:

You are eligible for a full refund if you inform us within the 40-day trial period of receiving your mattress, that the mattress does not suit you. Within Mainland UK, we arrange free collection and return.

To be eligible for a full refund, your mattress must be damage and stain free so it can be donated to our chosen charity partner. If your mattress is damaged or stained, our charity partners reserve the right to refuse collection of your mattress, at their sole reasonable discretion. If your mattress is refused collection, SLEEPBEAR reserve the right to refuse your refund under the terms of the 40-day trial, at our sole discretion.

Pillows, Duvets and Mattress Defenders:

You can return your Pillow, Duvet or Mattress Defender at your own cost within 30 days of receiving it, as long as the sealed packaging has not been opened and the goods are in resalable condition. For health and hygiene reasons, we cannot accept returns of used pillows, duvets or mattress defenders.

We will only refund your money once the returned goods have been received by us and are in the acceptable conditions as specified above.

Price and payment

Our prices include standard delivery costs.

Payment for all Goods must be by credit or debit card, or by PayPal. Your credit or debit card will be charged at the time the order is made.

Title to the Goods

Title for goods belongs to SLEEPBEAR until your full payment is cleared, at which point it transfers to you in its entirety.

40 Day Trial

Our 40-day trial gives you the opportunity to test the mattress at home after purchase, for 40 days – starting from the day of delivery. In the unlikely event that you are not entirely happy with the mattress within this time, please use our returns process here.

On the understanding that the mattress does not suit you and is damage and stain free, you will receive a full refund (excluding Weekend delivery or the cost of shipping & return outside of England, Wales & Lower Scotland) Your refund will be processed once the mattress is collected by our charity partner or mattress recycler and inspected for damage/abuse. Collections are free of charge for customers within Mainland UK and it is your duty to be available to pass the mattress back to our collections company.

The 40-day trial is limited to one mattress per household, any additional mattresses can only be returned if they are suitable for resale. This means that any additional mattresses removed from their original packaging, cannot be returned for health protection and hygiene reasons, as they are deemed to have been ‘used’. Only one opened/used mattress can be returned to us for a full refund under the normal terms of the 40-day trial, any additional mattresses can only be returned in their original packaging (vacuum packed, rolled & boxed) within 14 days of delivery, at the customer’s cost.

Any additional items/goods that come included with the mattress purchase as part of a promotion, must be also returned along with the mattress to qualify for a full refund under our 40-day trial policy. Examples of possible scenarios where this applies, could be:

  • You’ve purchased a mattress that comes with a free pillow. You must return both the mattress and free pillow in order to receive a full refund under our 40-day trial.
  • You’ve purchased a mattress and pillow, and received a second pillow for free. You must return the mattress and the free pillow in order to receive a full refund under our 40-day trial.

We reserve the right to refuse the 40-day trial to anyone associated with a mattress manufacturer/brand.

Promotions & Discount Codes

Promotions and discount codes may be subject to additional terms and conditions (including an expiry date/time) which will be shared at the point of publication. All promotions/discount codes are subject to availability and only one code can be used per order.

Any additional items/goods that come included with the mattress purchase for ‘free’ as part of a promotion or discount cannot be returned once opened, for reasons of health and hygiene.

In the unlikely event that you decide to return your mattress under our 40-day trial policy, you must return any ‘free’ items in their original, unused condition (unopened packaging) to qualify for a full refund. If you wish to return your mattress under our 40-day trial but you have used your ‘free’ item/s, then the price for the ‘free’ item/s will be deducted from your refund at the full price of the item/s as listed on the website at the time your mattress was purchased.

Our 10-Year Mattress Guarantee

We are proud to offer a 10 Year guarantee on our mattress as it meets the highest standards for domestic use.

Please note that this guarantee is provided free of charge and in addition to the rights given to you by the law. Please note also that our 10-year guarantee operates in accordance with the terms and conditions stated below.

What does the guarantee cover?

This guarantee covers defects in materials and workmanship in the following components of a SLEEPBEAR mattress during normal domestic use only:

  • Deterioration which causes the mattress to have a visible indentation or sag greater than one inch, as long as that indentation or sag has not resulted from use of an improper or unsupportive foundation, or by a person weighing above the recommended weight limit of 114kg.
  • Any physical flaw in the mattress that causes the foam material to split or crack, as long as the mattress has only been used for normal domestic use and has not been handled improperly.
  • Any manufacturing defect in the zipper assembly or the fabric of the mattress cover.

What the guarantee does not cover?

If it does not fall into one of the categories above in the ‘What does the guarantee cover?’  section, then it is not covered by our guarantee.

By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):

  • A normal increase in the softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the mattress.
  • Comfort preference.
  • Abnormal use.
  • Use other than normal domestic use.
  • Physical abuse or damage to mattress which causes defects such as burns, cuts, tears, liquid damage or stains.
  • Replacement of a SLEEPBEAR mattress due to defective cover (so that, for example, if you purchase a mattress and only the cover is defective, then we might only replace the cover and not the whole mattress).
  • Any mattress (whether manufactured by SLEEPBEAR or not) sold by a reseller who is not an authorised SLEEPBEAR reseller.
  • Any mattress not opened within one month of the date of delivery.

When does the guarantee start?

The guarantee starts on the date of delivery of the mattress and lasts until the end of 10 years from that date.

What should you do if you believe you have a claim under the guarantee?

If you believe there is a defect which is covered by this guarantee, you should apply through our returns process here.

  • We will ask for a description and any evidence of the defect which you believe is covered by the guarantee;
  • Arrange pick up for your defective mattress;
  • Decide if SLEEPBEAR will cover the shipping costs required to return your mattress based on if you have a valid claim under the guarantee.

What do we do when we get all this from you?

When we receive from you the mattress and information above, we will cross-examine the mattress. We will decide at our sole reasonable discretion if it is covered under the guarantee.

If it is covered by the guarantee, we will:

  • (at our sole discretion) either repair the defective mattress or replace it with the same or a comparable mattress;
  • pay the costs of repairs, spare parts, labour, travel, postage, repair and delivery; and
  • ship the repaired or replaced mattress back to you.

If it is not covered by the guarantee, we will ask you if you want us to return the mattress to you (at your cost) or recycle the mattress (both at your cost). We have a strict ‘no landfill’ policy for mattresses.

What if you have a valid claim under the guarantee and you want an upgraded mattress?

If your mattress is covered by the guarantee and you want to replace it with a more expensive SLEEPBEAR mattress, then please email us at hello@sleepbear.co.uk  however you will be required to pay the difference between the original purchase price of the mattress and that of the upgrade mattress.

What guarantee applies to a replaced or repaired mattress or an upgrade mattress?

A replaced or repaired mattress that is not an upgrade mattress is subject to the same limited mattress guarantee as the original mattress. For example, if you obtain a replaced or repaired mattress that is the same style and price as the original mattress, then the guarantee period of the replaced or repaired mattress begins from the date of delivery of the original mattress.

If you purchase an upgrade mattress however, then you obtain a new limited mattress guarantee and the 10-year guarantee starts on the delivery date of the upgrade mattress.

Who operates this guarantee?

The guarantee is operated by:

SLEEPBEAR LIMITED, 8 Church Green East, Redditch B98 8BP

Please visit our returns page here to initiate a Guarantee claim. We will not accept any other channels for a valid Guarantee claim.

Our 3-Year Talalay Pillow Guarantee

We are proud to offer a 3 Year guarantee on our pillow as it meets the highest standards for domestic use.

Please note that this guarantee is provided free of charge and in addition to the rights given to you by the law. Please note also that our 3-year guarantee operates in accordance with the terms and conditions stated below.

What does the guarantee cover?

This guarantee covers defects in materials and workmanship in the following components of a SLEEPBEAR pillow during normal domestic use only:

  • Any physical flaw in the pillow that causes the natural latex material to split or crack, as long as the pillow has only been used for normal domestic use and has not been handled improperly.
  • Concerning the pillow defender only, any manufacturing defect in the zipper assembly or the fabric of the cover. A defect relating to the cover alone will not entitle you to a replacement pillow, just the cover itself.

What the guarantee does not cover?

If it does not fall into one of the categories above in the ‘What does the guarantee cover?’  section, then it is not covered by our guarantee.

By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):

  • A normal increase in the softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the pillow.
  • Any normal wear and tear of the materials.
  • Comfort preference.
  • Abnormal use.
  • Use other than normal domestic use.
  • Physical abuse or damage to pillow which causes defects such as burns, cuts, tears, liquid damage or stains.
  • Replacement of a SLEEPBEAR pillow due to defective cover (so that, for example, if you purchase a pillow and only the cover is defective, then we might only replace the cover and not the whole pillow).
  • Any pillow (whether manufactured by SLEEPBEAR or not) sold by a reseller who is not an authorised SLEEPBEAR reseller.

When does the guarantee start?

The guarantee starts on the date of delivery of the pillow and lasts until the end of 3 years from that date.

What should you do if you believe you have a claim under the guarantee?

If you believe there is a defect which is covered by this guarantee, you should apply through our returns process here.

  • Ask for a description and any evidence of the defect which you believe is covered by the guarantee;
  • Decide if SLEEPBEAR will cover the shipping costs required to return your pillow based on if you have a valid claim under the guarantee.

What do we do then?

When we receive the pillow and information above, we will cross-examine the pillow. We will decide at our sole reasonable discretion if it is covered under the guarantee.

If it is covered by the guarantee, we will:

  • (at our sole discretion) either repair the defective pillow or replace it with the same or a comparable pillow;
  • pay the costs of repairs, spare parts, labour, travel, postage, repair and delivery; and
  • ship the repaired or replaced pillow back to you.

What guarantee applies to a replaced or repaired pillow?

A replaced or repaired pillow that is subject to the same limited pillow guarantee as the original pillow. For example, if you obtain a replaced or repaired pillow that is the same style and price as the original pillow, then the guarantee period of the replaced or repaired pillow begins from the date of delivery of the original pillow.

Who operates this guarantee?

The guarantee is operated by:

SLEEPBEAR LIMITED, 8 Church Green East, Redditch B98 8BP

Please visit our returns page here to initiate a Guarantee claim. We will not accept any other channels for a valid Guarantee claim.

Our 1-Year CosySnow Pillow Guarantee

We are proud to offer a 1-Year guarantee on our pillow as it meets the highest standards for domestic use.

Please note that this guarantee is provided free of charge and in addition to the rights given to you by the law. Please note also that our 1-year guarantee operates in accordance with the terms and conditions stated below.

What does the guarantee cover?

This guarantee covers defects in materials and workmanship in the following components of a SLEEPBEAR pillow during normal domestic use only:

  • Any physical flaw in the pillow that causes the filling to escape from the product, migration of fillings or clumping of filling that cannot be rectified with plumping, as long as the pillow has only been used for normal domestic use and has not been handled improperly.
  • Concerning the pillow defender only, any manufacturing defect in the zipper assembly or the fabric of the cover. A defect relating to the cover alone will not entitle you to a replacement pillow, just the cover itself.

What the guarantee does not cover?

If it does not fall into one of the categories above in the ‘What does the guarantee cover?’  section, then it is not covered by our guarantee.

By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):

  • Normal increases in softening and settling of materials, or any other normal wear and tear.
  • Any faults that arise as a result of not following the care instructions.
  • Comfort preference.
  • Abnormal use.
  • Use other than normal domestic use.
  • Physical abuse or damage to pillow which causes defects such as clumping, burns, cuts, tears, liquid damage or stains.
  • Replacement of a SLEEPBEAR pillow due to defective cover (so that, for example, if you purchase a pillow and only the cover is defective, then we might only replace the cover and not the whole pillow).
  • Any pillow (whether manufactured by SLEEPBEAR or not) sold by a reseller who is not an authorised SLEEPBEAR reseller.

When does the guarantee start?

The guarantee starts on the date of delivery of the pillow and lasts until the end of 1 year from that date.

What should you do if you believe you have a claim under the guarantee?

If you believe there is a defect which is covered by this guarantee, you should apply through our returns process here.

  • Ask for a description and any evidence of the defect which you believe is covered by the guarantee;
  • Decide if SLEEPBEAR will cover the shipping costs required to return your pillow based on if you have a valid claim under the guarantee.

What do we do then?

When we receive the pillow and information above, we will cross-examine the pillow. We will decide at our sole reasonable discretion if it is covered under the guarantee.

If it is covered by the guarantee, we will:

  • (at our sole discretion) either repair the defective pillow or replace it with the same or a comparable pillow;
  • pay the costs of repairs, spare parts, labour, travel, postage, repair and delivery; and
  • ship the repaired or replaced pillow back to you.

What guarantee applies to a replaced or repaired pillow?

A replaced or repaired pillow that is subject to the same limited pillow guarantee as the original pillow. For example, if you obtain a replaced or repaired pillow that is the same style and price as the original pillow, then the guarantee period of the replaced or repaired pillow begins from the date of delivery of the original pillow.

Who operates this guarantee?

The guarantee is operated by:

SLEEPBEAR LIMITED, 8 Church Green East, Redditch B98 8BP

Please visit our returns page here to initiate a Guarantee claim. We will not accept any other channels for a valid Guarantee claim.

 

Our 3-Year Mattress Defender Guarantee

We are proud to offer a 3 Year guarantee on our mattress defender as it meets the highest standards for domestic use.

Please note that this guarantee is provided free of charge and in addition to the rights given to you by the law. Please note also that our 3-year guarantee operates in accordance with the terms and conditions stated below.

What does the guarantee cover?

This guarantee covers defects in materials and workmanship in the following components of a SLEEPBEAR mattress defender during normal domestic use only:

  • Any manufacturing defect in the fabric or stitching.

What the guarantee does not cover?

If it does not fall into one of the categories above in the ‘What does the guarantee cover?’  section, then it is not covered by our guarantee.

By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):

  • Any normal wear and tear of the materials.
  • Any faults that arise as a result of not following the care instructions.
  • Abnormal use.
  • Use other than normal domestic use.
  • Physical abuse or damage which causes defects such as burns, cuts, tears, liquid damage or stains.
  • Any mattress defender (whether manufactured by SLEEPBEAR or not) sold by a reseller who is not an authorised SLEEPBEAR reseller.

When does the guarantee start?

The guarantee starts on the date of delivery of the mattress defender and lasts until the end of 3 years from that date.

What should you do if you believe you have a claim under the guarantee?

If you believe there is a defect which is covered by this guarantee, you should apply through our returns process

What do we do then?

When we receive the mattress defender and information above, we will cross-examine the mattress defender. We will decide at our sole reasonable discretion if it is covered under the guarantee.

If it is covered by the guarantee, we will:

  • (at our sole discretion) either repair the defective mattress defender or replace it with the same
  • pay the costs of repairs, spare parts, labour, travel, postage, repair and delivery; and
  • ship the repaired or replaced mattress defender back to you.

What guarantee applies to a replaced or repaired mattress defender?

  • A replaced or repaired mattress defender is subject to the same limited mattress defender guarantee as the original mattress defender. For example, if you obtain a replaced or repaired mattress defender that is the same style and price as the original mattress defender, then the guarantee period of the replaced or repaired mattress defender begins from the date of delivery of the original mattress defender.

Who operates this guarantee?

The guarantee is operated by:

SLEEPBEAR LIMITED, 8 Church Green East, Redditch B98 8BP

Please visit our returns page here to initiate a Guarantee claim. We will not accept any other channels for a valid Guarantee claim.

Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission accident or Act of God beyond our reasonable control.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time.

You will be subject to the policies and terms and conditions in force at the time that you order your SLEEPBEAR from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Delivery Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the mattress).

Contacting Us

The easiest way is to use the form on our Contact Us page. You can email direct on hello@sleepbear.co.uk. Alternatively you can write or phone at SLEEPBEAR, 8 Church Green East, Redditch B98 8BP. Telephone 0808 164 0900.

Privacy of Information

Please refer to our Privacy Policy for more information.

Applicable Law and Courts of Jurisdiction

All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English legal processes and under the jurisdiction of English Courts. In the event of disagreement between SLEEPBEAR and its clients, which cannot be mutually resolved in a reasonable time period, customers are invited to participate in a mediation process to settle the dispute. However, this is not compulsory and does not affect the consumer’s rights to bring legal proceedings against SLEEPBEAR. If the mediation process is agreed, then either party may ask the Institute of Directors (UK) to appoint a mediator to settle any dispute before bringing the matter into the legal process. In this event, both parties agree to be bound by the decisions of such mediator and mediation process.